Intermediate Technical Support Specialist

2 weeks ago


Ahuntsic North, Canada S.i. Systems Full time
Our valued public sector client is looking for an

Intermediate Technical Support Specialist (5+ years), to respond to service requests and provide troubleshooting for special projects and daily operations.

Flexible Hybrid - 2x/week in the National Capital Region.

Tasks include: Troubleshoot, identify, and effect corrective action across an array of telecommunications services such as wireless data, smartphones, VoIP and voice services Support telecom deployment for high-priority & high-visibility events using proprietary inventory and management system (training on specific tools will be provided) Respond to a high volume of tickets to address surges in onboarding, as well as surges in even-related telephony needs Support set up of remote offices and installations with the support of vendors, as well as ongoing troubleshooting Add, move, and physically repair telephone lines in a structured cabling environment

Must haves: Bilingual Security clearance with the Government of Canada 5+ years experience in a

technical support

role Experience troubleshooting

mobile/cellular devices

Nice to haves: M365 troubleshooting experience Experience with: Bell Total Connect, Wireless Devices (LTE Modems, Samsung Devices), Mobile Device Platforms

Apply
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