Intermediate Service Support Analyst
2 months ago
**Join the Renewed Seneca, The Next Seneca.**:
Guided by _The Next - A Strategic Plan for Seneca Polytechnic_, we offer a working environment that is innovative, flexible and encourages risk-taking. Joining Seneca Polytechnic brings opportunities for professional development and career growth. We focus on health and wellbeing in all its forms to provide a great employee experience.
**Are You Ready to Join Us on Our Dynamic Team?**:
Reporting to the Manager of Enterprise Software Solutions the Intermediate Service Support Analyst provides Seneca’s team (ITS, administration, and faculty) with technical service support related to technology and organizational landscape that involves service support leveraging specialized technical platform-ServiceNow. The role will oversee the day-to-day administration of the ServiceNow platform, ensuring optimal performance, reliability, and security.
**Here's What's on Your Horizon**:
**Development**
- Develop, configure, and customize the platform to meet the specific needs of the organization. This includes creating and modifying workflows, business rules, UI policies, client scripts, and other components.
- Develop and maintain modules for incident, problem, and change management within Service platform. This includes creating custom forms, views, and reports to facilitate efficient IT service management (ITSM) processes.
- Provide support to end-users, troubleshoot issues, and ensure optimal use of the Service platform. Develop and deliver training materials and sessions to enhance user proficiency and adoption of the platform.
- Monitor the performance of the Service platform, identify bottlenecks, and implement optimizations to improve efficiency and user experience. Regularly update the platform to ensure it is running the latest version with all security patches applied.
- Maintain comprehensive documentation of the Service Platform configuration, customizations, and development processes. Ensure compliance with organizational standards, ITIL practices, and regulatory requirements to support audits and continuous improvement initiatives.
- Customize and configure ServiceNow modules including ITSM, HR, and CMDB to meet business needs.
- Design, develop, and implement automated workflows, service catalogs, and business rules.
**Support**
- Respond to and resolve incidents reported by users related to the Service platform. This includes diagnosing issues, providing solutions, and escalating to higher-level support when necessary.
- Manage user accounts, roles, and permissions within the Service platform. Ensure users have the appropriate access levels and troubleshoot any access-related issues.
- Regularly monitor the health and performance of the Service platform. Perform routine maintenance tasks such as database updates, patch installations, and system backups to ensure stability and reliability.
- Maintain and update the knowledge base with solutions to common issues, troubleshooting guides, and best practices. Ensure that users and support staff have access to up-to-date and accurate information.
- Provide training sessions and create user guides to help users effectively utilize the Service platform. Offer ongoing support to address questions and enhance user competency.
- Assist in the implementation of changes and updates to the Service platform. This includes coordinating with stakeholders, testing changes in a sandbox environment, and ensuring smooth deployment to the production environment.
- Provide technical support and guidance to end-users, troubleshoot issues, and implement solutions to enhance the user experience.
- Manage platform upgrades, patches, and general maintenance to ensure the system is up-to-date and running efficiently.
- Maintain detailed documentation for configurations, customizations, and workflows, ensuring that best practices are followed.
**Strategy and Planning**
- Actively communicates with the client, collecting information and understand business needs. Defines requirements and reviews with supervisor.
- The Analyst designs software solutions and systems involved with internal and external data sources based on the business needs designed by the Client, whether it is ITS, faculty, administration, or external partner.
- Designs the process of collecting artifacts using methods such as, but not limited to, questionnaires, interviews, or observations, designing content specific report specifications, database structures.
- Researches and recommends alternative products and services.
**Projects**
- Works with project manager leader to ensure data is effectively collected and tagged in a format that meets client requirements.
- Supports projects as required.
**Join Our Team**:
**Qualifications**
**Education**
- 3-year diploma / degree or equivalent.
- Certifications: ServiceNow System Administrator certification preferred
**Experience**
- Minimum of three (3) years with ServiceNow
- Proficiency in Service scripting (JavaScri
-
Intermediate Financial Analyst
5 months ago
North York, Canada THE EMPIRE LIFE INS. CO Full time**Intermediate Financial Analyst - Corporate Accounting**: **Location: Hybrid - York Mills (Toronto)** Empire life is looking to hire an Intermediate Financial Analyst to join our Corporate Accounting team! **Why pursue this opportunity** **Impactful work** - get the opportunity to work on meaningful projects that have a positive impact on our customers,...
-
Intermediate Business Analyst
6 months ago
North Vancouver, Canada CB Canada Full timeIntermediate Business AnalystOn behalf of our client, Procom Consultants Group is currently looking for an Intermediate Business Analyst. Provide oversight and guidance on the business design (i.e. Alignment of people, process, policy, systems) ensuring continuous improvement and traceability to the business strategy and goals of the assigned...
-
Business Systems Analyst
2 weeks ago
North Vancouver, Canada Insurance Corporation of British Columbia Full timeWe look forward to hearing from you! Reference Number: 2064 Posted Date: Oct 31, 2024 Employment Type: Permanent Full Time Hours of Work: 7.5 hours per day - 5 day week (M-F) Work Arrangement: Hybrid 8 Salary Range: $85722.00 - $92729.00 Annually Location: North Vancouver, British Columbia, Canada The IS Core Business Solutions team has an...
-
Intermediate Business Analyst
5 months ago
North Bay, Canada ydc pro Inc Full timeHello All, We are hiring for Intermediate Business analyst position for Toronto Location Work type: Contract and Hybrid **Must Haves**: Service management knowledge and experience, have an in-depth understanding of various processes and ITIL Communication - able to convey complex business analysis tools/ techniques succinctly to a non-technical audience,...
-
System Support Analyst
6 months ago
North York, Canada Healthy Planet Full time**System Support Analyst** We are looking for a System Support Analyst to maintain and administer our company's networked system of computers. The system administrator's responsibilities include troubleshooting hardware, software, and networking issues, as well as ensuring that all computing operations run with optimal performance and...
-
Payroll Accounting Analyst
5 months ago
North York, Canada Scotiabank Full timeRequisition ID: 187711 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Purpose**: As the Payroll Accounting Analyst, you will be responsible for ensuring specific individual goals, plans, initiatives are executed/delivered in support of the team’s business strategies and objectives. This role...
-
Product Pricing Analyst
5 months ago
North York, Canada Axios Research Inc Full time**About us** Axios Research Inc is a small business in North York, ON M3J 0H1. We are creative, collaborative, agile and our goal is to value our employees, and their passion. Innovation and creativity is the engine driving the growth of the company. Our work environment includes: - Work-from-home days - Casual work attire - Growth opportunities -...
-
Service Desk Analyst
5 months ago
North York, Canada Compugen Inc Full time**Job Title** - Service Desk Analyst **Vacancy No** - VN6507 **Work Location** - North York, ON **Job Details** **Position**: Service Desk Analyst**Location**: North York, Ontario **About Compugen** Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help customers design, acquire, integrate and...
-
Intermediate Biologist
5 months ago
North York, Canada Dillon Consulting Limited Full timeOverview: Are you someone with strong leadership and technical capabilities? Do you enjoy building relationships and working collaboratively in a team environment with both internal and external stakeholders? Are you a thoughtful leader, a trusted advisor and a problem solver? If you enjoy entrepreneurship and innovation, this opportunity is for you! This...
-
Intermediate Actuarial Analyst, Commercial
5 months ago
North York, Canada Definity Financial Corporation Full timeJob ID : 7270 Category : Commercial Insurance Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : North York, Canada Posting Range : $59,400 - $118,100 Economical is part of Definity, which includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance,...
-
Systems Support Analyst
1 month ago
North York, Canada CRESCENT SCHOOL Full time**Crescent School** Crescent School has been a leader in boys' education since 1913. Located on a beautiful, 37-acre campus in mid-Toronto, Crescent School has students in Grades 3 through 12. Our mission, Men of Character from Boys of Promise, enables each student to reach the full potential of his unique abilities. Character development drives everything...
-
Information Technology
5 months ago
North York, Canada QA Consultants Inc. Full timeEducation: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement solutions - Provide...
-
Cloud Operations Support Analyst
5 months ago
North York, Canada Limelight Software Full timeWho We Are At Limelight, we are on a mission to modernize how companies collect and analyze their data while providing an exceptional customer experience. Our platform, Limelight is transforming spreadsheets into a real-time, collaborative financial planning and analysis workspace. As leaders in innovation, we are experiencing exceptional growth and are...
-
Technical Support Analyst
7 days ago
North York, Canada L Squared Digital Signage Full timeEducation: - Expérience: - **Education**: - College/CEGEP - ** Work setting**: - Office building - ** Tasks**: - Give access to computer networks - Report on the performance of computer systems and networks - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement...
-
Information Technology
5 months ago
North York, Canada QA Consultants Inc. Full timeEducation: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years **Tasks**: - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in response to identified difficulties - Collect, organize and maintain a problems and solutions log for use by...
-
IT Service Desk Analyst
5 months ago
North York, Canada Arisoft Inc Full time**IT Service Desk Analyst** **Location: Remote for now eventually Hybrid North York** L1 English Technical Support (Voice + Non-Voice) requirement. - Gather the required information necessary in order to best handle customer technical inquiries - Provide detailed documentation in call logging system - Receive and handle customer problem escalations -...
-
Transportation Analyst
1 day ago
North York, Canada Starbucks Full time**#NowBrewing - transportation analyst, Starbucks Canada** This job contributes to Starbucks success by utilizing an understanding of transportation processes, project management and analytical skills to support the transportation team in developing innovative, cost effective and scalable systems that facilitate global growth and generate store and customer...
-
Manager, Social Services
3 months ago
North York, Canada Kinnect Support Full time**Manager, Social Services** **Location: North York, ON** **Hours of work: Full-time** **About Kinnect Support Services**: Kinnect Support Services is a small business rapidly growing in the Social Services Industry searching for individuals who are passionate about the well-being and treatment people receive in our community. We work with Agencies to...
-
Technical Support Analyst
6 months ago
North York, Canada Waakif Inc. Full timeEducation: College/CEGEP - Experience: 1 year to less than 2 years **Work setting**: - Computer hardware or software retailer/wholesaler **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research...
-
Behaviour Support Assistant
4 days ago
North York, Canada Durham Association for Family Resources and Support Full time**We are currently looking for individuals to implement behavioural support plans, skill development programs and crisis intervention procedures with a young man with Autism who also may exhibit aggression or self-injurious behavioural.** In this role, you will work within a team that includes close supervision, support and training from a Board Certified...