Group Administration Specialist – Bilingual

Overview Join to apply for the Group Administration Specialist – Bilingual (French/English) role at Equitable. At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact for our clients, our communities, and each other. The Opportunity Equitable is looking for a Group Administration Specialist to join our dynamic team. This role offers the chance to make a meaningful impact by supporting plan administrators and advisors in delivering an exceptional benefits experience to their members. We’re looking for individuals who are passionate about client service, demonstrate administrative excellence, and have a keen eye for detail. If you thrive in a collaborative environment and are committed to providing top‑tier support, we’d love to hear from you. Position Details Position Title: Group Administration Specialist – Bilingual (French/English) Reports To: Manager, Group Administration Department: Group Claims and Admin Management Term: Permanent Full-Time Schedule: 8:00 AM ET – 4:00 PM ET or 9:00 AM ET – 5:00 PM ET Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5ᵗʰ) assigned day per month. You are welcome to work from the office more than the minimum requirement. What you will be doing Provide excellent client service via phone and written correspondence (e.g., emails, letters) Update and validate plan member and plan sponsor information Assist plan members and plan sponsors with account activations Administer pay‑direct drug cards including problem solving utilizing provider’s software Terminate and reinstate plan members, divisions, and group contracts to ensure that only eligible claims are paid Provide support to other applicable Group departments by assessing and confirming member eligibility Request medical evidence of insurability when necessary Interpret system audit reports and take corrective action when required What you will bring French language skills, including reading, writing, and speaking, are required Strong organizational skills and multi‑tasking abilities and prioritization skills Accuracy and attention to detail are essential Ability to interpret and apply contract provisions and administrative guidelines PC skills – working knowledge of MS Office, ability to learn and apply new system applications Ability to handle a high volume of work within a fast‑paced environment Ability to work in a team environment What’s in it for you A workplace where care, passion, and curiosity aren’t just values, they’re how we work, grow, and succeed together every day A healthy work‑life balance with employee wellness top of mind Annual bonus program, annual vacation allowance, and company‑paid benefits program Generous vacation package with one volunteer day to give back to a charity of your choice Immediate enrollment in the company’s pension program with employer matching Employee resource groups that support an inclusive work environment Tuition support and specialized program assistance An onsite full‑service cafeteria with a variety of daily options Discounts on company products and services, and access to exclusive employee perks Regular EQ Together events focused on company togetherness and collaboration Recruitment Process As part of the recruitment process, candidates may be asked to complete an assessment and will be required to undergo background screening, in accordance with company policy. This position is available due to an existing vacancy. We’re dedicated to inclusive and accessible hiring practices. If you require accommodations or alternative formats, please contact us at careers@equitable.ca. Referral Information Referrals increase your chances of interviewing at Equitable by 2 ×. #J-18808-Ljbffr