Bilingual Customer Experience Specialist
3 days ago
Celebrating 53 years of growth, Sym-Tech is the leading finance and insurance provider to the retail automotive industry. At-Sym-Tech we are looking for Associates who share our passion for innovation, creativity and results We are passionate about delivering excellent client service, an outstanding Associate experience with opportunities to learn and grow professionally. Sym-Tech is growing quickly and that means endless ways to make a real difference We are currently recruiting for a Bilingual Customer Experience Specialist to join our headquarters located in Thornhill, ON. A career with us offers: A fun, fast paced culture Competitive wages and benefits On-going industry training programs and professional development opportunities A professional, collaborative and progressive work environment An empowering atmosphere where people are inspired to do great work The chance to work with some of the best in the business Position Summary: Reporting to the Manager, Customer Experience, this position provides support to Dealer clients and the National Sales Team. Position Functions: Provide best in class customer service to external clients/support and assistance to internal departments. Assist in corresponding with members of the sales team via phone or email. Daily administration and coordination of customer service activities. Liaise with the sales team to coordinate in-field support. Collaborate with Marketing department and coordinate with Distribution Centre to ship regular sales supply orders. Assemble marketing/sales collateral and POS materials. Maintain a strong knowledge of Sym-Tech products. Meet or exceed monthly call center performance objectives including call quality and performance objectives. Accurately complete appropriate documentation for each transaction (including keeping the CRM records up-to-date. Work closely with Accounting department to ensure accurate processing of cancellations, refunds, and adjustments. Additional duties, tasks and/or projects as required by Management. Minimum Qualifications & Competencies: 3+ years of customer service experience or relevant industry experience Fluently bilingual in French and English (written and spoken) A passion and desire to consistently and compassionately deliver a superior customer experience Energetic, friendly, outgoing, proactive personality and phone business acumen Ability to learn new processes quickly, prioritize activities and work well under pressure in a fast paced environment Proven ability to adapt to changing situations Excellent written and oral communication skills Demonstrated experience with customer escalation, conflict resolution, and negotiation Strong willingness to problem solve and work well with minimal supervision Strong team building skills, to work well within a close team environment – self-sufficient and resourceful Proficient in the MS Office suite CRM experience an asset May be required to work overtime as per business needs
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Alton, Canada Bilingual Source Full timeBilingual Customer Success and Training Specialist (French required) Introduction Are you fluent in French and passionate about education? Our client is looking for a calm, reliable, and collaborative Bilingual Customer Success and Training Specialist to support educators and districts across Canada. This role is ideal for someone who values structured work,...
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Alton, Canada Bilingual Source Full timeBilingual Customer Success and Training Specialist (French required) Introduction Are you fluent in French and passionate about education? Our client is looking for a calm, reliable, and collaborative Bilingual Customer Success and Training Specialist to support educators and districts across Canada. This role is ideal for someone who values structured work,...
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Customer Experience Specialist
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Alton, Canada NDI (Northern Digital Inc.) Full timeJoin to apply for the Customer Experience Specialist role at NDI (Northern Digital Inc.) Get AI-powered advice on this job and more exclusive features. AT NDI, THE WORK YOU DO HERE MAKES A DIFFERENCE. Every day, we help shape the future of healthcare. We design and build 3D tracking systems that equip medical devices with advanced spatial navigation...
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Bilingual Auto Claims Specialist
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Alton, Canada Zurich Canada Full timeA leading insurance provider in Southwestern Ontario seeks a Bilingual Claims Specialist for Personal Lines. This full-time role includes managing personal or commercial line claims with a customer-focused approach. Candidates should have relevant insurance experience and be bilingual in English and French. The position is hybrid, allowing work flexibility...
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Bilingual Senior Claims Specialist
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Alton, Canada Zurich Insurance Full timeBilingual Senior Claims Specialist - Personal Lines Zurich Canada is seeking a Bilingual Senior Claims Specialist to handle low‑to‑moderate personal and commercial line claims across Montreal, Waterloo, and Calgary. This hybrid role reports to the Claims Manager – Personal Lines. The Opportunity We are a values‑driven insurance provider committed to...
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Global Customer Experience Specialist
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Alton, Canada NDI (Northern Digital Inc.) Full timeA leading medical equipment manufacturer is seeking a Customer Experience Specialist in Ontario. This role will manage customer inquiries and order processing, ensuring seamless communication across departments. The ideal candidate will have a diploma in Business, strong customer focus, and experience with CRM and ERP systems. This full-time position offers...
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Bilingual Senior Claims Specialist
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Alton, Canada Zurich Canada Full timeBilingual Senior Claims Specialist - Personal LinesJoin Zurich Canada as a Bilingual Senior Claims Specialist in the Personal Lines Auto function, based in Montreal, Waterloo or Calgary.Reporting to the Claims Manager, Auto Personal Lines, you will handle single and multi‑party personal or commercial line claims of low to moderate exposure and complexity....
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Alton, Canada Hinduja Global Solutions Ltd. Full timeA leading customer experience management firm is seeking a Bilingual French & English Customer Service Representative in Waterloo, Ontario. You will be responsible for delivering exceptional customer service, resolving inquiries, and utilizing multiple computer systems. Ideal candidates will possess strong bilingual communication skills and a passion for...
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Customer Experience Specialist
4 weeks ago
Alton, Canada NDI (Northern Digital Inc.) Full timeOverviewCustomer Experience Specialist (12 Month Contract) role at NDI (Northern Digital Inc.).AT NDI, THE WORK YOU DO HERE MAKES A DIFFERENCE.Every day, we help shape the future of healthcare. We design and build 3D tracking systems that equip medical devices with advanced spatial navigation technology, delivering greater accuracy, performance, and...
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Alton, Canada Verathon Inc Full timeA healthcare solutions company in Southwestern Ontario is seeking a Customer Experience Specialist on a 12-month contract. This key customer-facing role focuses on providing professional support to procurement and supply chain contacts, managing order processing, and ensuring effective communication between customers and internal teams. The ideal candidate...
