Group Administration Specialist

Join to apply for the Group Administration Specialist role at Equitable. At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact for our clients, our communities, and each other. The Opportunity: At Equitable, our focus is on making a meaningful impact in the lives of Canadians by putting clients at the heart of everything we do. We lead with empathy, act with intention, stay curious, and support one another every step of the way. If you're looking for purpose‑driven work in a collaborative and inclusive environment where your voice is heard and your growth is encouraged, we’d love to connect. In this role, you will be responsible for administering key aspects of group insurance policy maintenance for plan members in accordance with policy contracts. This includes managing updates such as additions, terminations, and changes to member information, ensuring accuracy and compliance throughout the process. Join one of the Waterloo Area’s Top Employers for 2025 and Southwestern Ontario’s Top Employers for 2024 and be part of something that matters. Position Title: Group Administration Specialist Reports To: Manager, Group Administration Department: Group Term: Permanent Full-Time Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement. What you will be doing: Provide excellent client service to both external clients (Advisors, Plan Administrators, Plan Members) and internal partners (head office and regional staff) by answering inquiries via phone and email Provide phone support to plan members who need assistance with online benefit selections Updating/validating plan member and plan sponsor information (including accurate flex dollar calculations, adding/changing plan members’ information), contact information for plan sponsors, validating results from electronic member load files from Third Party Administrators. Administering pay direct drug cards including problem solving utilizing provider’s software (Telus) Updating banking information (EFT/Plan Members, PAD/Group Policies), in accordance with external vendors’ guidelines (financial institution) Terminating and reinstating plan members, to ensure that only eligible claims are paid, including the collection of any resulting overpayments Requesting medical evidence of insurability Provide support to medical underwriting by assessing member eligibility, including request medical evidence of insurability when necessary Beneficiary changes in accordance with legal parameters Interpret regularly produced system reports and complete unfinished processes or take corrective action where required Facilitate the administration of a new group policy regarding loading plan member details Adhere to turnaround standards, meeting acceptable quality rates and transactional goals. Assist in the completion of policy renewals, which include auditing the renewal rate confirmation and flex dollars for accuracy Prepare customized material and calculate flex dollar amounts based on the flex plan options that will be available for each Miscellaneous admin support as needed. What you will bring: Excellent communication skills, including effective listening and the ability to communicate clearly both verbally and in writing Excellent analytical and creative problem‑solving abilities, utilizing research skills Strong organizational skills and multi‑tasking abilities and prioritization skills. Comprehensive understanding of group insurance and the ability to learn new processes Accuracy and attention to detail are essential PC skills – working knowledge of MS Office applications (specifically Excel) with confidence Ability to interpret and apply contract provisions and administrative guidelines Ability to handle high volume of work within a fast‑paced environment Ability to work in a team environment Aptitude for service 2+ years of Group Insurance experience is an asset What’s in it for you: A workplace where care, passion, and curiosity aren’t just values, they’re how we work, grow, and succeed together every day. A healthy work‑life balance with employee wellness top of mind Annual bonus program, annual vacation allowance, and company‑paid benefits program Generous vacation package with one volunteer day to give back to a charity of your choice Immediate enrollment in the company’s pension program with employer matching Employee resource groups that support an inclusive work environment Tuition support and specialized program assistance An onsite full‑service cafeteria with a variety of daily options Discounts on company products and services, and access to exclusive employee perks Regular EQ Together events focused on company togetherness and collaboration As part of the recruitment process, candidates may be asked to complete an assessment and will be required to undergo background screening, in accordance with company policy. This position is available due to an existing vacancy. We’re dedicated to inclusive and accessible hiring practices. If you require accommodations or alternative formats, please contact us at careers@equitable.ca. #J-18808-Ljbffr