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Account Management Lead
2 months ago
Roots is not only a brand, it’s a culture and lifestyle. We look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner, healthier planet.
The Team Lead links the leadership team and the sales associates by assisting in the operational functions of the store, and motivating the team to exceed goals. Reporting directly to the Store Manager, the Team Lead provides support and coverage to the Store and Assistant Managers in their absence. They model desired selling and customer service behaviours at all times to promote an environment focused on consistent, exceptional and positive in-store experience to customers and employees.
Proven experience with POS management, daily banking procedures, and submitting timely reports.Availability for varied weekly shifts, including weekends, closing, and holidays.THE IMPACT YOU'LL HAVE
This is an opportunity to shape our company’s future by:
- Demonstrating a customer-obsessed selling culture and building brand loyalty through excellent product knowledge.
- Partnering with store management to execute action plans that optimize results and ensure effective execution of all store operational activities.
- Contributing ideas and solutions to the leadership team that result in increased productivity and improved operations of the store.
- Assisting store management in conducting new associate onboarding and trainings.
- Overseeing and delegating tasks to the team to best maximize efficiency of store operations.
- Communicating individual and/or team performance feedback to store management.
- Ensuring adherence to all company policies, procedures, and guidelines.
- Performing opening and closing procedures, and any inventory duties as directed.
Roots Corporation offers a culture that fosters inclusion and respect.
