Head of Technical Support

4 weeks ago


Abbotsford, Canada Charsobe Food Group Ltd Full time
EducationCollege/CEGEPWork settingWilling to relocateTasks
  1. Respond to users experiencing difficulties with computer
  2. Consult user guides, technical manuals and other documents to research and implement solutions
  3. Provide advice and training to users in response to identified difficulties
  4. Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  5. Participate in the redesign of applications and other software
  6. Supervise other technical support workers in this group
  7. Provide business systems, network and Internet support to users in response to identified difficulties
  8. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Work conditions and physical capabilities
  1. Fast-paced environment
  2. Work under pressure
  3. Tight deadlines
  4. Handling heavy loads
  5. Attention to detail
  6. Sitting
Personal suitability
  1. Excellent oral communication
  2. Team player
Experience1 year to less than 2 years

Duration of employment: Permanent

Language of work: English

Hours of work: 35 to 40 hours per week

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