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Head of Technical Support
1 month ago
Education: College/CEGEP
Experience: 1 year to less than 2 years
Work SettingWilling to relocate
Tasks- Respond to users experiencing difficulties with computers.
- Consult user guides, technical manuals, and other documents to research and implement solutions.
- Provide advice and training to users in response to identified difficulties.
- Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
- Participate in the redesign of applications and other software.
- Supervise other technical support workers in this group.
- Provide business systems, network, and Internet support to users in response to identified difficulties.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Fast-paced environment.
- Work under pressure.
- Tight deadlines.
- Handling heavy loads.
- Attention to detail.
- Sitting.
- Excellent oral communication.
- Team player.
Work Term: Permanent
Work Language: English
Hours: 35 to 40 hours per week
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