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Head of Technical Support

1 month ago


Abbotsford, Canada Axios Mining Corp. Full time

Education: College/CEGEP

Experience: 1 year to less than 2 years

Work Setting

Willing to relocate

Tasks
  1. Respond to users experiencing difficulties with computers.
  2. Consult user guides, technical manuals, and other documents to research and implement solutions.
  3. Provide advice and training to users in response to identified difficulties.
  4. Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
  5. Participate in the redesign of applications and other software.
  6. Supervise other technical support workers in this group.
  7. Provide business systems, network, and Internet support to users in response to identified difficulties.
  8. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Work Conditions and Physical Capabilities
  1. Fast-paced environment.
  2. Work under pressure.
  3. Tight deadlines.
  4. Handling heavy loads.
  5. Attention to detail.
  6. Sitting.
Personal Suitability
  1. Excellent oral communication.
  2. Team player.

Work Term: Permanent

Work Language: English

Hours: 35 to 40 hours per week

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