Bilingual Data Coordinator I

1 month ago


Ottawa, Canada Sirva Full time

EMPLOYER: Sirva

JOB DESCRIPTION:

As a Claims Processing Coordinator, you will contribute to SIRVA’s success by being responsible for the processing/verification of claims, advances and supplier invoices for our clients. Claims will be from receipt through resolution in accordance with all policy, guidelines and quality standards as per our service level agreement. You will analyze claims, advances, and supplier invoices to determine if eligibility requirements and claim filing requirements are met and make determinations based on the type of claims. Additionally, the expected relocation costs of service delivery must be achieved within the prescribed policies and timeframes.

What You’ll Be Doing

  1. Expense claim management in accordance with the relocation policy (verification and reconciliation of expenses)
  2. Analyze claims, advances and supplier invoices, to determine if eligibility requirements and claim filing requirements are met and make determinations
  3. Process all claim types by determining corrective action to be taken on various types of errors generated by the system and resolving these errors.
  4. Accurate and timely completion of invoice verification functions
  5. Deal tactfully with people in a wide variety of situations to convey a favorable corporate image
  6. Contact appropriate individuals for urgent and emergency requests to ensure requests are handled in a timely manner
  7. Identify areas of opportunity and utilize skill/knowledge to suggest improvements
  8. Analytical and detail-oriented with effective time management skills
  9. Understanding of the Customer’s relocation budget in accordance with Relocation Policy, and the standard operating procedures
  10. Provide direction/information to clients and service providers as required to ensure excellent coordination/execution of work with minimal disruption
  11. Assist General Inquiries team with miscellaneous CAF Member communication (chats, emails, phone calls, voicemails)
  12. Perform various administrative tasks to support the Contact Centre

What You Bring to SIRVA

  1. College graduate or equivalent work experience
  2. Knowledge in relocation, residential real estate, residential mortgages, legal or banking is an asset
  3. Familiarity with the accounts payable/receivable process
  4. 1-2 years’ experience with the processing of client claims
  5. Previous experience in a customer support role through a contact center
  6. Professional, self-starter with the ability to assume additional responsibilities and work flexible hours as required
  7. Team player who is able to work with minimal supervision in a fast-paced environment
  8. Good interpersonal and communication skills
  9. Superior customer service skills and orientation
  10. Ability to maintain professionalism at all times under stressful situations
  11. Strong organizational skills
  12. Ability to plan and manage work under time constraints, without direct supervision
  13. Bilingualism is preferred
  14. You foster belonging and encourage authenticity. You are inclusive, value diversity, and recognize that these behaviors empower and inspire positive action and promote innovation
  15. Excellent verbal and written communication skills
  16. Excellent Data Entry skills
  17. Problem analysis and problem solving
  18. Organizational skills
  19. Attention to detail
  20. Stress tolerance

Other Information:

Reliability status security clearance granted by CIISD, PSPC is required; the security clearance application will be facilitated via the BGRS Company Security Officer (CSO).

START DATE: 00/00/0000

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