Bilingual Clinical Coordinator

1 day ago

Ottawa, Canada Alio Health Full time

**Job Title: Bilingual Clinical Coordinator**

**Date: October, 08, 2024**

**Location: Ottawa, ON, Montreal, QC**

**Remote: Yes**

**Business Unit: Health**

**Department: Pharma Patient Support**

**Calian Patient Support Programs** is looking for a full-time **Bilingual Clinical Coordinator** The Bilingual Clinical Coordinator (CC) assists patients with a specific medication prescribed by their physician. The CC assists patients by organizing and scheduling services offered by the patient support program, while always ensuring a high quality of customer service.

Accountabilities
- Perform an in-depth review of multiple data files from External Service Providers for select Patient Support Programs (PSP);
- Identify possible Adverse Events (AEs) within data files;
- Prepare an AE Report corresponding to every identified AE;
- Review quality of report with great attention to detail and submit the AE reports to local DS&E;
- Reconcile case number provided by DS&E;
- Track all AE reports with corresponding case number for quarterly AE reconciliation by PSP;
- Continuously ensure compliance with global and local procedures, national and international regulations, standards and guidelines for all pharmacovigilance of our products;
- Support ongoing projects within Health Management team;
- Fulfil other duties as required.

Competencies:

- Ability to work in cross-functional team
- Computer skills (Word/Excel);
- Build and maintain strong relationships with a variety of customers (patients, HCPs, caregivers);
- Ability to respond diplomatically and professional to internal/external clients;
- Discretion, maturity, flexibility and sound judgement;
- Ability to manage deadlines;
- Flexibility

Qualifications:

- College degree or equivalent
- Intermediate English and French bilingualism; written and oral.

Working Conditions and / or Job Requirements:

- Must possess mobility to work in an office environment and use standard office equipment, including a computer (finite movements such as typing), telephoning and other office functions
- Ability to lift and carry items weighing up to 30 pounds
- Requires mental stamina to maintain attention to detail despite interruptions, and vision to read printed materials and a computer screen
- Must be able to travel up to 10% of time, including weekend or overnight, and to work extended hours to support operations requirements.

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