Area Manager, Market Management

2 weeks ago

Vancouver, Canada United Services Group Full time
p>Tuesday, November 19, 2024

About Us

We are an established Canadian facility, maintenance company. We provide a variety of services to large retail and commercial businesses nationally.

We have a competitive compensation & benefits plan including health, dental and vision, and a pension plan after 1 year.

Job Summary

This role is responsible for leading, managing, coordinating, and implementing daily the Janitorial Services scope of works at all store or site locations within the designated area or territory, across multiple customer banners.

The key focus areas of this role are in managing:

  • Customer Experience & Retention
  • Performance of our Partners & Cleaners
  • Overall Store Operations (Including store budgets, profitability & KPI’s)
  • Quality Standards & Audits
  • Training
  • Cost Management
  • Increasing Revenue & Profits per Store and Customer Banners
  • United & Customer Processes, Policies & Guidelines
  • Support to other Area Managers as required

Planning & Budgeting:

  • Responsible for participation in the development and implementation of annual plans by customer banners (annual waxing schedules/, budgets, potential add on sales opportunities).
  • Implement store level budgets.
  • Create and develop short and long-term strategies at store level to secure sustainability and profitability of all operations.

Customer Relationships & Communication:

  • Build strong relationships with customers and business partners at store level (cross-selling, building trust, deliver good service, consistency, follow through, be a United brand ambassador and represent the brand positively).
  • Single point of contact at store level with customer for the communication between United and the customer for all services (nights, day porters, outside services, etc.) & li>
  • Address store level customer concerns and provide timely and effective solutions to problems.level)/liliDaily/Weekly/Monthly meetings with customers banners on store audits, case management & action plans, periodic schedules, scope of works./liliWeekly or as required, store compliancy walks with customers./liliLead or participate in store transition meetings with new customer and partner together about expectations around scope of works and set expectations./li/ulpstrongInternal Communication:/strong/ppLead and coordinate all store level communication with United Partners daily on issues and actions./pulliSet expectations with Partners, provide training, coaching & mentoring./li/ulpstrongProcess Compliances:/strong/pp· Lead all p rocess initiatives/implementation at store level; Work with Sr. management on identifying store level trends and process gaps./pulliLead store level customer store/calibration walks./liliLead process adoption in Salesforce./liliResponsible for managing business using United technologies provided(e.g., Salesforce/Outlook)./liliIn-Store Specials./liliConduct Visitation Audits & manage Case mgmt. R.I and H & S Compliance/liliI.D Badging & uniform compliance for all Partners & cleaners/liliIn Store Partner Training and support Partner Effectiveness in Partner training Program/liliSupport Partner Effectiveness team in Hiring/Recruitment/Termination of Partners/liliCollection of Annexes or any other types of Inspections/reporting required by Customers for Billing purposes/li/ulpstrongCost Management & Controls: /strongResponsible at store level for Revenue + Cost per Store; p>
    • Responsible for the store level financial activities related to billing, invoicing, store budgets, customers, suppliers and sub-contractors’ expenses, employee hours, material costs over budget, equipment repair costs.
    • Lead In-Store Partner Training (Scope + Equipment + Material Ordering) and support Partner Effectiveness & L & D in overall Partner training program.
    • Lead daily/weekly mentoring and coaching of Partners on store performance and customer scope of works.
    • Monitoring performance of reporting Partners and apply performance improvement plans to improve Partner engagement and productivity in conjunction with Partner Effectiveness team
    • Responsible for managing business using United technologies provided (e.g. Salesforce & Microsoft Programs). Responsible for asset management.

    Education/Experience:

    · Degree in business administration or related field.

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