General Manager, M&m Food Market and On The Run
2 weeks ago
General Manager - M&M Food Market & ON the RUN
At Parkland, our purpose is to Power Journeys & Energize Communities. As Canada’s largest independent supplier and marketer of fuel and petroleum products and a leading convenience store operator, we proudly provide quality fuel through a variety of brands. We also have a flagship convenience brand, ON the RUN, to meet the rapidly evolving needs of customers from coast to coast.
The opportunity:
We are looking for a manager with retail operations and quick service restaurant (food) experience to manage and operate a brand-new concept retail location that encompasses an M&M Food Market, ON the RUN, and Bites by M&M all under one roof
About M&M Food Market:
M&M Food Market. Helping you make real food for real life.
M&M Food Market, a member of Parkland’s division of Brands, is a food retailer unlike any other; we don’t just sell products; we offer meal solutions and a unique shopping experience that helps to make customer’s everyday lives a little easier. We’ve been helping customers make delicious meals and entertain with ease for over 40 years
About Bites by M&M Food Market:
With a focus on good flavours, fresh ingredients and on-the-go convenience, Bites is the place to get quality food for your on-the-go life, and save time doing it.
About On the RUN:
ON the RUN is for busy, on-the-go people. We offer bright and inviting stores, great food and coffee, and a top rewards program in JOURNIE Rewards. ON the RUN is Parkland Corporation’s flagship convenience store brand.
The Job:
Retail Operations Management
- Oversees the major business and operational functions of the store including budgetary and inventory control.
- Implements various programs, policies, and promotions in support of organizational objectives.
- Achieves financial objectives by working with the Area Manager to identify store targets, labour costs, analyzing store expenses/variances, and initiate corrective actions as required.
- Develops, implements and enforces daily operating procedures to ensure store is clean, adequately stocked, and organized.
- Analyzes sales, checks deliveries, performs self-audits and works with vendors to ensure compliance of contracts.
- Properly cleans and maintains equipment and ready, high-margin products such as coffee, fountain drinks, etc.
- Maintains all records and documents as required for store operation, compliance and supervision of workforce.
- Adopts and always demonstrates Parkland/M&M Food Market’s philosophies and standards regarding store operations, branding, and personnel management
- Utilize the point-of-sale system for sales and reporting in order to make effective decisions and monitor store results.
- Champion safety at all levels of the business demonstrating safe work and risk management practices, at all times.
- Has the capability to perform all duties of a Sales Associate, Supervisor and Assistant Manager. Fill in as needed, be available on call.
- Must meet all performance expectations and complete all duties as assigned.
People Management
- Maintain a successful store team by effectively managing employees including supervising, overseeing scheduling, recruitment, retention, training and development, health and safety, compliance, and performance management.
- Training staff and enforcing all corporate policies to maintain brand compliance, as well as legislative and legal business requirements
- Motivates, encourages and challenges all employees to ensure they deliver excellent customer service, following Company policies and statutory requirements and using sound workforce management practices.
Food Service
- Prepare food following standard recipes and instructions while maintaining food safety standards.
- Operate a Merrychef and other equipment to prepare food.
Customer Service
- Provide prompt and courteous service to all customers
- Lead by example, selling all products within the M&M Food Market product lines. Complementary and suggestive selling techniques are extensively used.
- Adopts and always demonstrates Parkland/M&M Food Market’s philosophies and standards regarding store operations, branding, and personnel management
The Person:
- 3+ years of operational experience as an onsite Manager or Supervisor in a convenience store, restaurant or retail environment with profit and loss management responsibilities.
- Demonstrates excellent management and leadership skills (e.g., organized, able to set priorities, plan, make decisions), strong communication, interpersonal, problem-solving, and team building skills.
- Strong business and financial acumen as well as business development capabilities
- Ability to effectively train, coach, delegate, and lead a team
- Ability to analyze and interpret information, identify issues and their causes, and use good judgment in making decisions to resolve issues
- Ability to communicate clearly and effectively in different forms and with different audiences
- Proficie
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