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Associate, YMCA Experience

3 months ago

Edmonton, Canada YMCA OF NORTHERN ALBERTA Full time

The YMCA of Northern Alberta is looking for a customer service expert to act as the first impression of our centres ensuring everyone is welcomed and the ensuring the centre is a clean and maintained environment. Each associate has a direct impact on a member’s experience. This position requires a flexible schedule working evenings, weekends, and holidays. YMCA of Northern Alberta strives to integrate our values of diversity and social inclusion in all that we do. We believe that strong leadership is created through the sharing of diverse experiences and perspectives. We actively seek candidates who embody these principles and who reflect the many dimensions of the communities we serve.

We are a charitable organization that provides health and fitness opportunities, childcare, housing, community initiatives, and other quality programs in Edmonton, Wood Buffalo, and Grande Prairie. When you work at the YMCA, you’ll play an important part in building strong, thriving communities while positively impacting people’s lives. Join our team at the Y, a place where everyone belongs — including you.

What You'll do
  • Promote and facilitate a positive YMCA experience for anyone who visits our centres, role model YMCA values in each interaction by delivering service responsibly, honestly and with care.
  • Be available to provide information on YMCA programs and services to meet individual needs, process registrations for memberships, events, programs, and services.
  • Process and approve Opportunity Fund applications. Offer tours and welcome prospective members.
  • Respond to all requests and concerns in a timely manner.
  • Respect the confidential information of members/participants/guests.
  • Adhere to the YMCA Experience Manual policies and demonstrate practices consistently, ensure that all YMCA Standards are met or exceeded.
  • Ensure work area (lobby, desk, and entry) is clean and maintained.
  • Follow YMCA Cash Handling Policy and processes.
  • Ensure the safety and security of everyone who visit our centres, follow the Centre’s emergency response procedures.
  • Follow the YMCA of NAB Health and Safety policies.
  • Complete and follow up on incident reports when needed, ensure facility requests are used to record or report cleaning and maintenance needs.
  • Monitor and reinforce member/guest behavior in accordance with the Member and Participant Code of Conduct.
What You'll Need for This Job
  • High School Diploma or equivalent
  • Previous customer service experience is an asset
  • Certifications: Standard First Aid & CPR-C
  • Flexible availability
  • Able to obtain a Police Information Check and Vulnerable sector check
What the Y Brings to You
  • A meaningful career with opportunities to grow while building your community.
  • A culture of honesty, respect and pride in what we do.
  • Colleagues who bring diverse perspectives and talents to the workplace.
  • A comprehensive benefits package.
  • Membership to our health, fitness & aquatics facilities for you and your family.
  • Reduced fees in YMCA programs such as child care and day camps (depending on availability and employment status).

Disclaimer

We appreciate your interest in YMCA of Northern Alberta. However, only those applicants selected for interviews will be contacted. YMCA of Northern Alberta is an equal opportunity employer that is committed to providing employment opportunities to all individuals. Only those candidates permissible to work in Canada are applicable to this position.

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