Associate, Ymca Experience

5 months ago

Edmonton, Canada YMCA OF NORTHERN ALBERTA Full time

**Our Culture**

Our mission and core values are brought to life by our culture at the Y. We strive to live our cause of strengthening communities with purpose and intentionality every day.

**We are welcoming.**
We are open to all. We are a place where you can belong.

**We are genuine.**
We value you and embrace your individuality.

**We are hopeful.**
We believe in you and your potential to become a catalyst in the world.

**We are nurturing.**
We support you in your journey to develop your full potential.

**We are determined.**
Above all else, we are on a constant quest to make our community stronger, if you want to join us

**Essential Functions**
- Promote and facilitate a positive YMCA experience for anyone who visits our centres, role model YMCA values in each interaction by delivering service responsibly, honestly and with care.
- Respond to all requests and concerns in a timely manner.
- Respect the confidential information of members/participants/guests.
- Adhere to the YMCA Experience Manual policies and demonstrate practices consistently, ensure that all YMCA Standards are met or exceeded.
- Ensure work area (lobby, desk, and entry) is clean and maintained.
- Follow YMCA Cash Handling Policy and processes.
- Ensure the safety and security of everyone who visit our centres, follow the centre’s emergency response procedures.
- Follow the YMCA of Northern Alberta's Health and Safety policies.
- Completes and follows up on incident reports when needed, ensure facility requests are used to record or report cleaning and maintenance needs.
- Monitors and reinforces member/guest behavior in accordance with the Member and Participant Code of Conduct.
- Work scheduled facility Duty Manager shifts as required.

**What You'll Need**
- High School Diploma or equivalent
- Previous customer service experience is an asset
- Certifications: Standard First Aid & CPR-C
- Morning availability with reliable transportation to work
- Able to obtain a Police Information Check with Vulnerable Sector Search

**What the Y Brings to you**
- A meaningful career with opportunities to grow while building your community
- Membership to our health, fitness & aquatics facilities along
- Comprehensive career training provided that will help you gain versatile skills and build your working credentials by obtaining Coaching and training certifications provided through internal Y training
- Welcoming and fun work culture that promotes healthy friendships, team and relationship-building.
- Ongoing career opportunities within the Y

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