Technical Trainer

3 days ago

Québec QC, Canada Bilingual Source Full time

We are seeking a highly motivated and experienced bilingual Specialist, Technical Training to join our team. The Specialist will support the Manager, Technical Training in the development and facilitation of e-Learning and instructor-led courses to increase the knowledge and skill of dealership Technicians. The incumbent will also support the adaptation or facilitation of technical-based training to other dealer personnel such as Service Managers and Service Consultants.

Key Responsibilities:

  • Coordinate and facilitate instructor-led courses across Canada with a focus on the province of Quebec, including all aspects required for the successful transfer of knowledge
  • Facilitate instructor-led courses in other regions as required
  • Assist in the design, development, or restructuring of e-Learning courses, job aids, reference guides, and classroom training-related materials
  • Manage the respective Technical Training center/s for day-to-day operations and maintain assets such as, but not limited to, vehicles, equipment, storage, and security procedures
  • Configure e-Learning courses on the company's Learning Management Systems (LMS) including testing to ensure proper functionality
  • Respond to requests for assistance from dealership employees with regards to accessing or navigating the LMS
  • Promote and manage all aspects related to attendance of dealer personnel to training events, including registration tracking
  • Attend Train the Trainer sessions and events as necessary in Toronto, and USA
  • Actively pursue and participate in training and education activities that improve your own technical product knowledge and presentation/facilitation skills, including completing and maintaining all training certifications as required by the parent company
  • Provide technical assistance or advice to other departments and dealers
  • Participate in preparation and facilitation of the National Technician Competition as required
  • Prepare examination questions as required for the Technician Recognition Program and other technical training courses
  • Other related duties as assigned

Qualifications:

  • Automotive Technician licenses (Red Seal an asset)
  • Must hold a valid driver's license and a clean driving record
  • Hold a valid passport with the ability to travel within Canada, the United States
  • Fluently bilingual in English & French
  • Minimum 3-5 years of experience in a technical automotive position within an OEM dealership; experience with the company is an asset
  • Experience working with Learning Management Systems and course creation software an asset
  • Strong computer skills with intermediate skills in PowerPoint, Word, and Excel
  • Relevant instructional delivery experience in a technical environment

Skills & Attributes:

  • Positive attitude with professionalism & integrity
  • Excellent facilitation, communication, and interpersonal skills
  • Full bilingual - fluency in French & English (verbal and written) required
  • Strong organizational and time-management skills
  • Ability to diagnose and troubleshoot complex automotive systems
  • Self-motivated including a strong desire to learn, teach, and mentor others
  • Ability to build and sustain credibility with students and peers

Physical Condition:

  • Extended periods of standing during training seminars
  • Physically able to deliver mechanical demonstrations
  • Ability and willingness to travel as needed, 30-40% ongoing travel
  • Occasional weekends and long workdays
  • We thank you for your interest. Only those selected for an interview will be contacted. We are an equal opportunity employer and encourage individuals with diverse characteristics, backgrounds, and perspectives to apply. If you require an accommodation, please notify us and we will work with you to meet your needs.

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