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Technical Advisor

2 months ago

Chicoutimi QC, Canada Le Groupe JLD-Laguë Full time
  JLD-Laguë Group, authorized John Deere dealerships, is recognized as a leader in sales and service of new and used equipment. The opportunity to work in a pleasant, motivating and challenging environment We have been in business for over 60 years, thanks to our 430 motivated and competent employees throughout our 18 locations. The company has experienced a strong increase in business, particularly in the last 5 years.

YOU LOVE TO :

  • Enthusiastically answer requests from clients regarding information, maintenance or repairs, by telephone or at the counter,
  • Manage client requests for maintenance and repairs,
  • Generate a work order for maintenance, equipment or machinery repairs for clients or following the sale of equipment or machinery stemming from the sales department and ensure a follow-up with the client, until they have been invoiced or the work is finished,
  • Determine the work that is subject to the warrantee,
  • Consistently inform clients about the necessary work, including cost estimates,
  • Recommend to the clients preventative equipment maintenance during repairs,
  • Partake in planning the work schedule of the service department,
  • Establish invoicing of work orders generated following a service call,
  • Sell and promote our mechanics services to clients,
  • At all times, comply with the standards and policies regarding health and safety in the workplace.

YOU HAVE IDEALLY :

  • A vocational diploma in mechanics or parts,
  • Experience as a technical advisor in the retail trade,
  • You are passionate about agriculture, business or the industrial field,
  • Functional English: an asset in order to serve the English-speaking clientele related to the position;
  • Verbal communication skills, active listening, understanding of the client’s needs, organized (ability to coordinate many requests simultaneously) and a passion for customer service and sales

WE OFFER :

  • Group insurance after 3 months of seniority
  • RRSP with employer participation after 3 months of seniority
  • 4 paid days per year are granted for personal or sick leave
  • A monthly and annual team bonus plan
  • An annual amount to purchase new safety boots
  • Workwear provided by the employer
  • Corporate discounts for our employees and your family
  • Ongoing training for our employees offered by our in-house trainer and by John Deere

Come join a young and dynamic team in which it is possible for you to grow, career-wise, throughout our 18 stores in Quebec or in Ontario

Welcome to our JLD-Laguë family