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Service Administrator

4 months ago

Grande Prairie, Canada Control Tech Ltd Full time

Reports to: Administrative Manager, CT2011

The future is bright for Control Tech Join us, there are great things to come

Control Tech is a leading cross-border Instrumentation, Electrical & Automation solutions provider. Committed to excellence, we are experts in construction, maintenance, turn-around and optimization, as well as structures, production operations, parts sales and more. As a people-first company, our skilled and diversified team is known for providing stellar customer service and we are always ready to explore new avenues for our safe and versatile solutions.

Our mission is to empower our people to deliver high quality solutions to our clients safely and efficiently while continuing to strengthen and preserve the environment we operate in. We are committed to safety, quality work, community, work-life balance, and honesty within our entire organization.

Job Brief:

The Service Administrator will support and provide assistance to Field Technicians by ensuring job tickets are accurate and submitted in a timely fashion for billing.

Duties & Responsibilities:

  • Process daily field tickets in enterprise resource planning (ERP) software system (IFS).
  • Monitor Work in Progress (WIP) orders that are waiting for approvals, provide weekly reporting to WIP managers and refers accounts with issues to branch management, Warehousing Manager and / or Office Manager as applicable.
  • Acquire necessary approvals for field tickets and ensure all customer approved related coding is accurate and coordinated to the correct job.
  • Create an invoice for approved tickets and confirm accuracy of information.
  • Work with branch managers and estimators for cost management.
  • Liasson and communicate with technicians to resolve any field ticket discrepancies.
  • Ensure job billings are accurate and timely.
  • Support technician accountability with appropriate manager.
  • Work with purchasing / warehouse staff to reconcile material or inventory discrepancies.
  • Prepares any necessary spreadsheets and provide administrative assistance as required.
  • Participate in the Control Tech Safety program, including maintenance of safety training compliance and attendance at monthly safety meetings.
  • Other duties as assigned.

Required Skills/Qualifications:

  • Strong written and verbal competencies.
  • Good communication skills, approachable and professional.
  • Good analytical skills with the ability to problem solve.
  • Ability to work with a variety of people both internal and external to the organization.
  • Good customer service skills and a proactive approach to solving customer issues.
  • Other duties as required.
  • Previous work experience in Service Administration and Office Administration.
  • Familiarity with Oil and Gas service industry, specifically Electrical and Instrumentation trades is an asset.
  • Experience working with accounting and/or enterprise resource planning (IFS) software is an asset.
  • Working experience with Microsoft Office applications (Outlook, Word, Excel)
  • Ability to work under pressure while displaying a polite and tactful manner to fellow employees and clients.

Education:

  • High School Diploma or equivalent.

Self-Management Behaviors (expected of all people in the Control Tech family) :

  • Self-Awareness: Recognizes impact on others, knows strengths and limitations, sense of self worth and confidence.
  • Self-Control: Disruptive emotions and impulses are in check, maintains consistency with core values.
  • Maintains Motivation: Strives to learn, to improve and to be successful.
  • Listening and Speaking Respectfully: Listens generously - clarifies meaning and intent, speaks straight and respectfully.
  • Collaborator: Works effectively on teams with a wide variety of people, resolves conflict directly and productively, contributes to the success of others.
Equal Opportunity Employer, including disabled and veterans. #J-18808-Ljbffr