Service Administrator

2 weeks ago

Grande Prairie, Canada Control Tech 2011 Ltd. Full time

**Position**:Service Administrator

**Reports to**:Administrative Manager, Canada

**Location**: Grande Prairie, Fox Creek, Dawson Creek - Alberta

Job Brief:
The Service Administrator will support and provide assistance to Field Technicians by ensuring job tickets are accurate and submitted in a timely fashion for billing.

Duties & Responsibilities:

- Process daily field tickets in enterprise resource planning (ERP) software system (IFS).
- Monitor Work in Progress (WIP) orders that are waiting for approvals, provide weekly reporting to WIP managers and refers accounts with issues to branch management, Warehousing Manager and / or Office Manager as applicable.
- Acquire necessary approvals for field tickets and ensure all customer approved related coding is accurate and coordinated to the correct job.
- Create an invoice for approved tickets and confirm accuracy of information.
- Work with branch managers and estimators for cost management.
- Liasson and communicate with technicians to resolve any field ticket discrepancies.
- Ensure job billings are accurate and timely.
- Support technician accountability with appropriate manager.
- Work with purchasing / warehouse staff to reconcile material or inventory discrepancies.
- Prepares any necessary spreadsheets and provide administrative assistance as required.
- Participate in the Control Tech Safety program, including maintenance of safety training compliance and attendance at monthly safety meetings.
- Other duties as assigned.

Required Skills & Abilities:

- Strong written and verbal competencies.
- Good communication skills, approachable and professional.
- Good analytical skills with the ability to problem solve.
- Ability to work with a variety of people both internal and external to the organization.
- Good customer service skills and a proactive approach to solving customer issues.

Qualifications:

- Previous work experience in Service Administration and Office Administration.
- Familiarity with Oil and Gas service industry, specifically Electrical and Instrumentation trades is an asset.
- Experience working with accounting and/or enterprise resource planning (IFS) software is an asset.
- Ability to work under pressure while displaying a polite and tactful manner to fellow employees and clients.

**Education**:

- High School Diploma or equivalent.

Self Management Behaviors (expected of all people in the Control Tech family):

- Self Awareness; Recognizes impact on others, knows strengths and limitations, sense of self worth and confidence.
- Self Control; Disruptive emotions and impulses are in check, maintains consistency with core values.
- Maintains Motivation; Strives to learn, to improve and to be successful.
- Listening and Speaking Respectfully; Listens generously - clarifies meaning and intent, speaks straight and respectfully.
- Collaborator; Works effectively on teams with a wide variety of people, resolves conflict directly and productively, contributes to the success of others.

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