Account Manager
2 weeks ago
PLEASE NOTE THIS IS A VIRTUAL POSITION. Our team works remotely all over the world and there is no relocation necessary. If hired you’ll be working with a global team. We're currently recruiting for a team member who can work West Coast PST time zone hours. You can live and work from anywhere you want, but this schedule most allows for success in the role with our global team. If that sounds exciting to you then please continue reading :)
At NPE we serve the largest community of fitness professionals and business owners in the industry. We believe that physical health is a vital part of creating strong communities and the entrepreneurs and fitness professionals who devote their lives to helping others achieve outcomes in this area are special people. Since 2006, we’ve helped 53,000+ fitness entrepreneurs in over 96 countries transform their businesses, lives, and communities. Join us as we scale and continue to accelerate the success rate of fitness professionals and studio/gym owners around the world
This Is How We Do It
Not everyone is a fit for the NPE family. We approach the work as a team in a way that allows us to collectively be greater than the sum of our parts. It’s not the right way, IT’S OUR WAY We take time to ensure all new hires are not only skilled and ready to perform in their roles, but align with our values and culture so we all enjoy working together and have fun along the way
Leadership and Business Coaching is at the Center
To continue our pursuit of mission to accelerate growth for fitness businesses around the world, the NPE Account Manager plays a vital role in helping business owners/operators (and their teams) break out of their default trendline. The ability to effectively challenge a client's (or prospective clients) thinking, help them see the bigger problems they are facing and show them the clear and proven path forward to their goal is an absolute requirement for this role.
What does success look like for this role?
- Client Health On Track 85%
- Capture Reviews/Success Stories 2/week
- Revenue $ (renewal sales, ascension sales, new unit sales)
- Renewals Closing 95%+
- Pipeline Management 100%
What skills are required to win?
- Supporting, engaging, and challenging clients throughout their journey.
- Clean and concise delivery of information that builds understanding and motivates action.
- Effective at leading conversations, overcoming challenges.
- Great with technology (Infusionsoft, Zoom, SMS, etc)
- Strong Leadership skills, particularly leading with empathy and holding others accountable.
Who are we looking for?
- A driven achiever who rejects complacency and stagnation and who loves to exceed goals.
- Committed to excellence in all areas of admin, follow-up, record keeping, etc.
- Passionate for professional development/growth/learning.
- Desire for authentically connecting and serving our clients and community.
- LOVE of leadership and leading effective growth conversations with our clients.
- Curiosity around finding opportunities, ways to win, new strategies to engage, connect, and serve.
- Great at written, verbal, and other forms of communication.
- Passion around health, fitness, nutrition, and living the lifestyle that our clients/industry represent.
What will I be doing?
- Leading powerful group coaching calls to engage the clients.
- Engaging a high level of communication and support with clients through email, SMS, and Slack.
- Leading and challenging clients to see the bigger problems they are facing.
- Taking strong notes, following processes and policies, and having clear and proactive communication with the team and clients.
Things you’ve done in the past
- 3-5 years experience in the Fitness Industry.
- Effective at leading conversations (including the challenging ones).
- Confident speaker/presenter.
- Actively engaged in personal growth and development.
- Delivering education and coaching personal and professional development.
- Great with technology (Keap, Zoom, SMS, etc).
- Nice to have: 2 years of sales experience of professional high-ticket services.
This position is for you if…
- You love inspiring, leading, growing, challenging others to achieve goals.
- You love going out in the world, solving problems, creating holistic solutions.
- You lead yourself powerfully and you're excited to engage in challenging conversations.
- You can quickly learn and adopt new technology/media.
- You love communicating/engaging.
- You love the NPE values, purpose, mission.
- You’re in for a 5 year plus journey to change the world of small business success in the fitness industry.
- You love speaking/working with fitness professionals and business owners all over the world.
Why should I be interested in this role?
You’re passionate about transformational growth for yourself and others. The industry we serve makes a powerful transformation difference in the lives of thousands of clients from all over the world every day. Our clients face tremendous obstacles; they must find their way through to succeed. The work we do to inspire, lead, challenge, support has a LIFE-CHANGING impact.
- You’re driven and inspired to become the best version of yourself.
- You love unlimited freedom and flexibility in location and ‘laptop’ lifestyle.
- You love learning, teaching, and engaging people from all walks of life, all over the world.
- You’ll be getting paid for the love of leading fitness business owners to grow to the next level.
Why this job is so important...
- Leading our clients to achieve outcomes for their business is our measure of success. The success and graduation rate of our client base is critical to building the foundation that allows scaled success of NPE through 2030.
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