Help Desk Support Analyst
5 days ago
We are seeking a motivated and customer-focused Help Desk Support Analyst to join our internal IT support team. The ideal candidate will have a passion for technology, strong problem-solving skills, excellent communication abilities, and hands-on experience with VMware, Microsoft Azure, and Office 365. Being part of a team is a high priority for us. In this role, you will provide technical assistance to our organization, resolve IT-related issues, and collaborate with your team to maintain the functionality of our IT systems.
Responsibilities:
- Responding to inquiries and technical issues via phone, email, or in-person, ensuring prompt and courteous service.
- Diagnosing and troubleshooting hardware and software problems, including desktops, laptops, printers, and software applications.
- Creating and maintaining accurate records of support requests, solutions, and follow-up actions using our ticketing system.
- Assisting in the setup and configuration of new computer systems, software, and peripherals.
- Collaborating with your support team to resolve complex technical issues and escalate when necessary.
- Providing basic training to our organization on software and hardware usage.
- Ensuring compliance with company policies, security protocols, and best practices.
- Utilizing your expertise with Windows, VMware, O365, and Microsoft Azure to support IT solutions.
- Staying up-to-date with industry trends and emerging technologies to enhance your technical knowledge and skills.
- Participating in team meetings and contribute ideas for continuous improvement.
Qualifications:
- Post-secondary education in IT related field is required.
- 3+ years of experience in a technical support or help desk role.
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal skills.
- Familiarity with Microsoft Windows and Office 365 Suite.
- Basic knowledge of network protocols and troubleshooting.
- Hands-on experience with VMware for virtualization and Microsoft Azure.
- Strong emphasis on teamwork and a customer-oriented mindset.
- Ability to work independently and collaboratively within the support team.
- A+ certification or similar IT certifications is a plus
- Bilingual (English and French), an asset
-
Help Desk Support Analyst
5 days ago
Markham, ON, Canada Worldsource Wealth Management Full timeWe are seeking a motivated and customer-focused Help Desk Support Analyst to join our internal IT support team. The ideal candidate will have a passion for technology, strong problem-solving skills, excellent communication abilities, and hands-on experience with VMware, Microsoft Azure, and Office 365. Being part of a team is a high priority for us. In this...
-
Help Desk Support Analyst
1 day ago
Markham, Canada Worldsource Wealth Management Full timeWe are seeking a motivated and customer-focused Help Desk Support Analyst to join our internal IT support team. The ideal candidate will have a passion for technology, strong problem-solving skills, excellent communication abilities, and hands-on experience with VMware, Microsoft Azure, and Office 365. Being part of a team is a high priority for us. In this...
-
Help Desk Support Analyst
5 days ago
Markham, Canada Worldsource Wealth Management Full timeWe are seeking a motivated and customer-focused Help Desk Support Analyst to join our internal IT support team. The ideal candidate will have a passion for technology, strong problem-solving skills, excellent communication abilities, and hands-on experience with VMware, Microsoft Azure, and Office 365. Being part of a team is a high priority for us. In this...
-
Help Desk Support Analyst
6 days ago
Markham, Canada Worldsource Wealth Management Full timeWe are seeking a motivated and customer-focused Help Desk Support Analyst to join our internal IT support team. The ideal candidate will have a passion for technology, strong problem-solving skills, excellent communication abilities, and hands-on experience with VMware, Microsoft Azure, and Office 365. Being part of a team is a high priority for us. In this...
-
Help Desk Support Analyst
6 days ago
Markham, Canada Worldsource Wealth Management Full timeWe are seeking a motivated and customer-focused Help Desk Support Analyst to join our internal IT support team. The ideal candidate will have a passion for technology, strong problem-solving skills, excellent communication abilities, and hands-on experience with VMware, Microsoft Azure, and Office 365. Being part of a team is a high priority for us. In this...
-
Help Desk Support Analyst
6 days ago
Markham, Ontario, I3P, CA Worldsource Wealth Management Full timeWe are seeking a motivated and customer-focused Help Desk Support Analyst to join our internal IT support team. The ideal candidate will have a passion for technology, strong problem-solving skills, excellent communication abilities, and hands-on experience with VMware, Microsoft Azure, and Office 365. Being part of a team is a high priority for us. In this...
-
It Help Desk Analyst
1 month ago
Burlington, ON, Canada ML6 Search + Talent Advisory Full timeThe Opportunity: Our client, a leading manufacturing company based in Burlington, is seeking to hire an IT Help Desk Analyst to join their growing team! This role will be providing essential Level I & II support to end-users by promptly addressing and resolving IT-related issues, ensuring seamless operation of computer systems, software applications, and...
-
It Help Desk Analyst
1 month ago
Burlington, ON, Canada ML6 Search + Talent Advisory Full timeThe Opportunity: Our client, a leading manufacturing company based in Burlington, is seeking to hire an IT Help Desk Analyst to join their growing team! This role will be providing essential Level I & II support to end-users by promptly addressing and resolving IT-related issues, ensuring seamless operation of computer systems, software applications, and...
-
Service Desk Analyst
7 months ago
Markham, Canada Black & McDonald Limited Full time**ABOUT THIS CAREER OPPORTUNITY** Black & McDonald's Corporate Service Group is growing! If you are an analytical, organized, and detail-oriented professional searching for the opportunity to build a solid foundation for your career, this position is for you. The Service Desk Analyst is located in Markham/Thornhill, ON and typically reports directly to the...
-
Help Desk Analyst
1 week ago
Markham, Canada Pet Valu Full timeLocation: Markham, Ontario **Job Description**: What is the role? - If you are passionate about technology and the role at hand with a flexible attitude and have the ability to continuously learn, foster teamwork, and actively contribute to the betterment of the team, this role is for you! What will you do? - Take calls from stores and Head Office users,...
-
Help Desk Representative
7 months ago
Markham, Canada Toronto Photography Association Full timeToronto Photography Association (TPA) is a premier hub for photography enthusiasts in Toronto, committed to fostering creativity, skill development, and community engagement. As we continue to grow, we are seeking a dedicated and customer-focused individual to join our team as a Help Desk Representative. As a Help Desk Representative at TPA, you will be at...
-
Service Desk Analyst
4 weeks ago
Markham, Canada Black & McDonald Limited Full time**ABOUT THIS CAREER OPPORTUNITY** Black & McDonald's Corporate Service Group is growing! If you are an analytical, organized, and detail-oriented professional searching for the opportunity to build a solid foundation for your career, this position is for you. The Service Desk Analyst is in Brossard, QC or Markham, ON and typically reports directly to the...
-
Manager Help Desk
1 week ago
Markham, Canada Pet Valu Full timeLocation: Markham, Ontario **Job Description**: What is the role? The Help Desk Manager is responsible for the overall technical support for stores, distribution centers, headquarters and field users. This role will manage the 24/7 operations, monitoring production systems including identification, resolution and escalation. Management and implementation...
-
IT Service Desk Analyst
7 months ago
Markham, Canada Quanta Technology Full time**Quanta Technology** is an independent technology, consulting, and testing company providing business and technical expertise along with advanced methodologies and processes, to utilities and others in the power and energy industries. Our mission is to provide unparalleled value to our clients in every engagement across the value chain by using advanced...
-
Help Desk Analyst
2 days ago
Mississauga, ON, Canada OpTalent | Ontario | Recruitment Full timeOur client, a leader in advertising and out of home is looking for a talented Help Desk Administrator to join their team in Mississauga. The Help Desk Administrator – Level 2 will provide a combination of tier 2 level support for end users. This role will be suitable for someone who is interested in learning new technologies and is looking to grow their...
-
IT Help Desk Supervisor
7 months ago
Markham, Canada Hyundai Full timeHyundai Auto Canada Corp. is headquartered in Markham, Ontario and is a subsidiary of Hyundai Motor Company of Korea. Hyundai markets a full line-up of vehicles in this country - from subcompact to premium sedans to sport utility and crossovers - and is committed to providing world-class, well-engineered products paired with a customer shopping and ownership...
-
IT Service Desk Analyst
6 months ago
Markham, Canada Sienna Senior Living Full timeWe are Sienna Senior Living, a publicly traded company (TSX:SIA) and one of Canada’s leading owners and operators of seniors’ residences. We offer care, support, services and housing in Retirement and Long Term Care to seniors/residents and their families. And we truly believe it is a privilege to serve Canada’s seniors, ensuring they live fulfilling...
-
Service Desk Analyst
7 months ago
Markham, Canada Pathway Communications Full timeEducation: Bachelor's degree - Experience: Experience an asset - or equivalent experience **Work setting**: - Help desk **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement...
-
Service Desk Analyst
6 months ago
Markham, Canada Pathway Communications Full timeEducation: - Expérience: **Education**: - Bachelor's degree - or equivalent experience **Work setting**: - Help desk **Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in response to identified...
-
Bilingual Help Desk Analyst
7 months ago
Markham, Canada Pet Valu Full timeLocation: Markham, Ontario **Job Description**: What is the role? Must have the ability to handle challenging situations in a focused manner. If you are passionate about technology and the role at hand with a flexible attitude and have the ability to continuously learn, foster teamwork, and actively contribute to the betterment of the team, this role is...