Service Desk Analyst

5 months ago

Markham, Canada Pathway Communications Full time

Education: Bachelor's degree
- Experience: Experience an asset
- or equivalent experience
**Work setting**:

- Help desk
**Tasks**:

- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Provide customer service
- Manage incidents
**Supervision**:

- No supervision responsibility
**Computer and technology knowledge**:

- BMC Remedy
- Device drivers
- Networking hardware
- Mail server software
- Communication software
- MS Office
- MS Windows
- TCP/IP
- Wireless networks
**Screening questions**:

- Are you available for shift or on-call work?
- Are you available for the advertised start date?
- Are you currently legally able to work in Canada?
- Are you willing to relocate for this position?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
**Other benefits**:

- Free parking available
- On-site amenities
- Other benefits
- Work Term: Permanent
- Work Language: Bilingual
- Hours: 37.5 to 40 hours per week

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