Help Desk Support Analyst
1 day ago
We are seeking a motivated and customer-focused Help Desk Support Analyst to join our internal IT support team. The ideal candidate will have a passion for technology, strong problem-solving skills, excellent communication abilities, and hands-on experience with VMware, Microsoft Azure, and Office 365. Being part of a team is a high priority for us. In this role, you will provide technical assistance to our organization, resolve IT-related issues, and collaborate with your team to maintain the functionality of our IT systems.
Responsibilities:
- Responding to inquiries and technical issues via phone, email, or in-person, ensuring prompt and courteous service.
- Diagnosing and troubleshooting hardware and software problems, including desktops, laptops, printers, and software applications.
- Creating and maintaining accurate records of support requests, solutions, and follow-up actions using our ticketing system.
- Assisting in the setup and configuration of new computer systems, software, and peripherals.
- Collaborating with your support team to resolve complex technical issues and escalate when necessary.
- Providing basic training to our organization on software and hardware usage.
- Ensuring compliance with company policies, security protocols, and best practices.
- Utilizing your expertise with Windows, VMware, O365, and Microsoft Azure to support IT solutions.
- Staying up-to-date with industry trends and emerging technologies to enhance your technical knowledge and skills.
- Participating in team meetings and contribute ideas for continuous improvement.
Qualifications:
- Post-secondary education in IT related field is required.
- 3+ years of experience in a technical support or help desk role.
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal skills.
- Familiarity with Microsoft Windows and Office 365 Suite.
- Basic knowledge of network protocols and troubleshooting.
- Hands-on experience with VMware for virtualization and Microsoft Azure.
- Strong emphasis on teamwork and a customer-oriented mindset.
- Ability to work independently and collaboratively within the support team.
- A+ certification or similar IT certifications is a plus
- Bilingual (English and French), an asset
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