IT Service Desk Analyst

6 months ago

Markham, Canada Sienna Senior Living Full time

We are Sienna Senior Living, a publicly traded company (TSX:SIA) and one of Canada’s leading owners and operators of seniors’ residences. We offer care, support, services and housing in Retirement and Long Term Care to seniors/residents and their families. And we truly believe it is a privilege to serve Canada’s seniors, ensuring they live fulfilling lives with the utmost comfort, dignity and respect.

At Sienna, we empower our 12,000 team members to help our residents live the life they desire and deserve. We provide our team members the tools and support to deliver excellent clinical care and elevate the resident experience through choice, personalization, and community engagement.

**_** This is a great opportunity for a recent graduate who has 1 year of experience in an IT Help/Service Desk role with _**_responsibilities_**_ that include but are not limited to, setting up hardware including mobile phones, _**_tier_**_ 1 troubleshooting support, and has worked with a ticketing system ** Co-op Experience Applies **_**

**What Sienna Offers**:
We are a purpose driven organization. We aspire to cultivate an environment and culture where team members feel valued, heard and empowered to do meaningful work. And we offer a number of programs and benefits that support team members’ financial, personal and professional needs:

- A competitive salary and vacation package
- Health & Dental benefits program
- RRSP with employer match
- Share Ownership and Reward Program (SOAR)
- Employee Share Purchase Plan with company match
- Continuous learning and growth so you have the skillset needed to succeed and take on new challenges
- A welcoming culture that values diversity and differing perspectives, experiences and beliefs
- **_Hybrid Work Model_**

**What You’ll Be Doing as an IT Service Desk Analyst**:

- Build rapport with service desk customers
- Tracking and monitoring end user IT related issues to insure timely resolution; following up and communicating frequently.
- Installing, maintaining, managing, servicing, troubleshooting and resolving hardware, software, network, operating systems, desktop PCs, printers and laptops issues.
- Playing a role in management of Office 365, Active Directory, System Centre Configuration Manager, Anti-Malware and other IT tools, as assigned.
- Knowledge in supporting IOS mobile devices.
- Participating in team projects as assigned.
- Be part of our after hours on-call support team.
- Performing other duties as assigned

**What you need to know**:

- Degree or Diploma in a Computer Related Field from a University, College or Technical School.
- Minimum 1 year experience in the field of information technology - co-op experience will be considered
- Able to multitask in a fast-paced environment.
- Strong communication skills both written and verbal.
- All applicants must successfully pass the prescribed Criminal Record and Judicial Matters Check.
- Roles which will be within Sienna’s Communities on a reoccurring basis will also be required to obtain a Vulnerable Sector Check.

**Bonus points for having**:

- A+, Network+, ITIL Knowledge and Microsoft certifications are an asset.
- Sienna Senior Living is committed to employment equity, diversity, and inclusion in the workplace. In accordance with provincial regulations, upon request, support will be provided for accommodations throughout the recruitment, selection, and assessment process._

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