Help Desk Support Analyst
20 hours ago
We are seeking a motivated and customer-focused Help Desk Support Analyst to join our internal IT support team. The ideal candidate will have a passion for technology, strong problem-solving skills, excellent communication abilities, and hands-on experience with VMware, Microsoft Azure, and Office 365. Being part of a team is a high priority for us. In this role, you will provide technical assistance to our organization, resolve IT-related issues, and collaborate with your team to maintain the functionality of our IT systems.
Responsibilities:
- Responding to inquiries and technical issues via phone, email, or in-person, ensuring prompt and courteous service.
- Diagnosing and troubleshooting hardware and software problems, including desktops, laptops, printers, and software applications.
- Creating and maintaining accurate records of support requests, solutions, and follow-up actions using our ticketing system.
- Assisting in the setup and configuration of new computer systems, software, and peripherals.
- Collaborating with your support team to resolve complex technical issues and escalate when necessary.
- Providing basic training to our organization on software and hardware usage.
- Ensuring compliance with company policies, security protocols, and best practices.
- Utilizing your expertise with Windows, VMware, O365, and Microsoft Azure to support IT solutions.
- Staying up-to-date with industry trends and emerging technologies to enhance your technical knowledge and skills.
- Participating in team meetings and contribute ideas for continuous improvement.
Qualifications:
- Post-secondary education in IT related field is required.
- 3+ years of experience in a technical support or help desk role.
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal skills.
- Familiarity with Microsoft Windows and Office 365 Suite.
- Basic knowledge of network protocols and troubleshooting.
- Hands-on experience with VMware for virtualization and Microsoft Azure.
- Strong emphasis on teamwork and a customer-oriented mindset.
- Ability to work independently and collaboratively within the support team.
- A+ certification or similar IT certifications is a plus
- Bilingual (English and French), an asset
-
Desktop Support
7 days ago
Markham, Ontario, I3P, CA The Nationwide Group Full timeDesktop SupportJOB DESCRIPTIONThe Nationwide Group (TNG) is a pioneer in designing and developing outsourced financial services software, exclusively focused on creating comprehensive and customizable solutions for the real estate industry. Utilizing world-class technology, TNG delivers solutions to the entire mortgage life cycle through its affiliated...
-
Information Security Compliance Analyst
7 days ago
Markham, Ontario, I3P, CA DecisivEdge, LLC Full timeInformation Security Compliance Analyst People Management: No Travel Required: Occasional Location: Markham, Ontario, Canada Join our Team: DecisivEdge is a Company of talented consultants dedicated to identifying and addressing our Customer’s most pressing opportunities. We have offices in three geographies, Newark, Delaware, United States, Markham,...
-
Senior Workday Analyst
20 hours ago
Markham, Ontario, I3P, CA Extendicare Full timeAs Extendicare continues to build and maximize our usage of HR technology assets, we are seeking a talented and eager Senior Workday HR Systems Analyst - Workday who is passionate about building our innovating our Workday HCM payroll suite.We support over 30,000 employees with a variety of complex payroll requirements to support our unionized and...
-
Technical Customer Support Representative
2 days ago
Markham, Ontario, I3P, CA Lorex Technology Full timeCompany DescriptionProudly Canadian-founded, the Lorex team across North America is committed to the design, development, and deployment of ingenious smart home security and business monitoring solutions that enhance our customers’ lifestyles and sense of well-being. We achieve this by continuing to produce innovative solutions, all backed by cutting-edge...
-
Director of Information Technology
20 hours ago
Markham, Ontario, I3P, CA The Nationwide Group Full timeDirector of ITJOB DESCRIPTIONThe Nationwide Group (TNG) is a pioneer in designing and developing outsourced financial services software, exclusively focused on creating comprehensive and customizable solutions for the real estate industry. Utilizing world-class technology, TNG delivers solutions to the entire mortgage life cycle through its affiliated...
-
Strategic R&D Analyst
20 hours ago
Markham, Ontario, I3P, CA Epson Canada Full timeEPSON Canada is dedicated to providing its customers with digital imaging innovation. Our main product lines are comprised of information-related equipment such as printer, scanner, projector, camera, home entertainment, robotic, sensor and other electronic devices. Epson products are known throughout the world for their superior quality, functionality,...
-
Enterprise Resources Planning Analyst
7 days ago
Markham, Ontario, I3P, CA Hays Full timeERP DeveloperClient: Manufacturer Role: ERP DeveloperDuration: 12 months plus very likely extension Location: Markham, ON (On-site) Our client, a recognized manufacturer is looking to hire an ERP Developer for a 12-month contract with a very likely extension to be based out of their Markham office. Your New Role:Implement and configure Syteline/Infor...
-
Vice President, Project Management Office
20 hours ago
Markham, Ontario, I3P, CA Enercare Inc. Full timeEnercare Inc. is one of Canada’s largest home and commercial services companies, providing leading products and services in heating, cooling, plumbing, electrical, water heating and water purification. Our purpose is to provide energy-efficient products and services to our customers, so together we can take action for a greener tomorrow, starting in our...
-
OSSD Teachers Intermediate Division
20 hours ago
Markham, Ontario, I3P, CA NOIC Academy Full timePosition SummaryAlongside the increase in number of students, NOIC is looking for high potential candidate with certified teaching credentials (OCT preferred) to start at our brick-and-mortar campus in Markham, Ontario.Key ResponsibilitiesTeaching & LearningPrepare teaching material for students according to an approved curriculumEvaluate the learning...
-
Program Manager
2 days ago
Markham, Ontario, I3P, CA Humaniti Full timeAbout HumanitiHumaniti is a non-profit organization dedicated to helping change lives around the world. Humaniti International is a young and thriving organization working with various global partners to do real work on the ground. Our organization helps those in need by providing clean water, food, housing, emergency relief, medical aid and more. Humaniti...
-
Customer Success Specialist
2 days ago
Markham, Ontario, I3P, CA Kelly Services , Ltd. Full timeKelly’s customer, a dynamic and client-focused organization dedicated to delivering exceptional service and innovative solutions to their clients. As a Client Success Specialist, you will play a vital role in building strong client relationships and ensuring satisfaction, retention, and success.RESPONSIBILITIES:Engagement Scoping and Proposals: Lead...
-
Director Project Management Office
20 hours ago
Markham, Ontario, I3P, CA telMAX Inc. Full timeDIRECTOR – PROJECT MANAGEMENT OFFICEAbout telMAX Inc.:telMAX is designing and building a cutting-edge telecommunications platform using the most advanced technology available. Recognized for three consecutive years as Canada’s fastest ISP, telMAX has ambitious plans to bring its 100% fibre networks to residential and business customers in Ontario. Your...
-
Product Manager
20 hours ago
Markham, Ontario, I3P, CA Wahl Canada Full timeThe Company Wahl Clipper Corporation is the world leader in the manufacture and distribution of professional and consumer clippers, trimmers, shavers, and personal care devices. Wahl employs 3,300 employees worldwide and our products are sold in more than 165 countries. At Wahl, we are proud of our heritage of excellence as well as our remarkable list of...
-
Claims Adjuster
3 days ago
Markham, Ontario, I3P, CA Kelly Services , Ltd. Full timeOur well-established client in Markham, ON, is looking for a Claims Adjuster who can adapt quickly to their processes and policies. If you are a fast learner who is open to gaining further knowledge and experience in the Insurance industry, and available to work on a 6-month contract, with potential to go longer, then this role may be for...
-
Data and Analytics Lead
7 days ago
Markham, Ontario, I3P, CA Clearoute Full timeAbout the CompanyClearoute Inc. is a professional services company that helps businesses grow through various offerings, including branding, marketing, web development, and consulting. We have been in the industry for over 25 years, establishing ourselves as a trusted growth partner. We pride ourselves on innovative solutioning, effective communication, and...
-
Claims Adjuster
7 days ago
Markham, Ontario, I3P, CA Kelly Services , Ltd. Full timeOur well-established client in Markham, ON, is looking for a Claims Adjuster who can adapt quickly to their processes and policies. If you are a fast learner who is open to gaining further knowledge and experience in the Insurance industry, and available to work on a 6-month contract, with potential to go longer, then this role may be for...
-
Information Technology Support Specialist
7 days ago
North York, Ontario, A0F, CA Robert Half Full timeWe are in search of a Desktop Support Specialist to join our team in North York, Ontario. The selected candidate will be vital in providing end-user support, troubleshooting IT-related issues, managing system administration for various technology platforms, and ensuring optimal system health and data quality. This role is a 4-5 month contract opportunity to...
-
Senior Risk Analyst
7 days ago
North York, Ontario, A0F, CA Hana Bank Canada Full timeHana Bank Canada is a subsidiary of Hana Financial Group, the largest global financial group in South Korea which operates a domestic and overseas network of over 750 branches in 25 countries. As a leading provider of financial solutions for the Korean community in Canada, our mission of "Growing Together, Sharing Happiness" keeps us focused and grounded as...
-
Senior Real Estate Analyst
20 hours ago
North York, Ontario, A0F, CA Gentis Full timeWe are hiring for a client! As an Analyst, you will:Create and maintain financial models, budgets, and forecasts for active projects.Analyze variances to identify risks and challenges, advising senior management on solutions.Manage portfolio reporting by collecting, summarizing, and presenting monthly data for all projects.Provide support for residential...
-
Crisis Support Worker
2 days ago
Thunder Bay, Ontario, O7B, CA Calian Group Full timeJob Title: Crisis Support WorkerLocation: Thunder Bay, ONRemote: NoPosition OverviewCalian is currently building a team of Crisis Support Workers to support a 911 call centre for a public safety organization. Responsibilities• Offer immediate de-escalation and support to those experiencing a mental health crisis• Divert non-emergent mental health-related...