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Medical Office Administrator

3 months ago

Courtenay, Canada Jack Nathan Health Full time

The Medical Office Administrator is primarily responsible for supporting the day-to-day overall operation of the clinic and organizing the medical facility’s functions. Through excellent organizational and communication skills, along with a service focus attitude, the Medical Office Administrator ensures that the clients are given high-quality customer service, the schedules of team members are maximized, and the operational standards are maintained.

FUNCTIONAL/TECHNICAL RESPONSIBILITIES

  1. Oversees the smooth progression of the daily patient schedule.
  2. Acts as a resource person to staff delivering patient care.
  3. Assists with MSP billings.
  4. Maintains all equipment in working order.
  5. Provides Medical Practitioners and staff with appropriate paperwork for all new patients; ensures proper processing of physician sign-offs; maintains patient records (non-medical); books final assessments and handles renewal/discharges as clients near program end.
  6. Provides Clinic Manager with consistent updates on renewals, patient conflicts/complaints, re-assessments, and patient goal setting and attendance.
  7. Researches and resolves client concerns promptly; puts the client first and models service and care standards always.
  8. Contacts existing clients prior to appointments and reminds them of sessions/preparation, etc.
  9. Models the values, brand, and lifestyle and maintains a professional image at all times; sets high standards for self-based upon competency model; builds an effective network within the company, across all clinics, and in the market.
  10. Ensures completion of all paperwork, client forms, client correspondence, etc., in an accurate and timely fashion.
  11. Performs clinic opening and closing procedures in accordance with company policies.
  12. Promotes clinic services and products.
  13. Performs additional duties as assigned.

COMPETENCIES:

CLIENT SERVICE
Is always service-focused when interacting with clients and patients. Handles client questions and complaints, communicates with clients, handles service problems politely and efficiently, is always available for clients, follows procedure to solve client problems, understands company products and services, maintains a pleasant and professional image.

COMPUTER SKILLS
Skilled in the use of computers, adapts to new technology, keeps abreast of changes, learns new programs quickly, uses computers to improve productivity. Knowledge of medical software, EMRs, Google Suite, and MS Office.

PERSONAL ORGANIZATION
Keeps information organized, accessible, and confidential, maintains a clean/functional workspace, works systematically/efficiently, manages time well.

QUALITY
Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems. Able to take initiative and work independently when needed with a strong attention to detail.

TEAMWORK
Meets all team deadlines and responsibilities, listens to others and values opinions, helps team leader to meet goals, welcomes newcomers and promotes a team atmosphere. Handles communication with all team members in a respectful and appropriate fashion.

QUALIFICATIONS:

  • Medical Office Administrator certificate or related experience
  • Minimum of 1 year of administrative experience in a medical or rehab service environment
  • Excellent technical/computer skills - Outlook, Google, Excel, etc.
  • Days/Evenings/Weekends are required
  • Excellent written and verbal communication skills.

MANDATORY REQUIREMENT:

Effective November 15, 2021, all Jack Nathan Function Health employees are required to be fully vaccinated against COVID-19. Full vaccination occurs 14 days following the second dose of a Health Canada approved vaccine.

Job Types: Full-time, Part-time, Permanent

Pay: From $20.00 per hour

Benefits:

  • Dental care
  • Extended health care
  • Life insurance
  • On-site parking
  • Vision care

Schedule:

  • 8 hour shift
  • Day shift
  • Evening shift
  • Monday to Friday
  • Night shift
  • Weekends as needed

Work Location: In person

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