Sr. Customer Solutions Manager, Customer Solutions Management

2 months ago

Old Toronto, Canada Amazon Full time
Sr. Customer Solutions Manager, Customer Solutions Management

As an Amazon Web Services (AWS) Sr. Customer Solutions Manager, you will be responsible for helping guide AWS customers along their multi-year journey to the cloud. In this highly visible role, you will ensure that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.

You will be a critical partner to our most strategic Independent Software Vendor (ISV) customers, leveraging your experience with large-scale cloud transformations and helping shepherd them through their stages of AWS adoption. Experience with the principles of Software as a Service (SaaS) best practices and the journey ISVs take transitioning from traditional software delivery to the SaaS business model is a benefit. You will lead from the AWS side for ISV customers' Cloud and/or SaaS transformations, ensuring they are set up for success with proper Program Management, Change Management, execution, and post-migration/modernization stability.

You will interface with customer and AWS senior leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture, and Professional Services), product/engineering teams, and customer teams (product, DevOps, engineering, C-Suite, sales), planning and supporting major workload migrations. You will translate strategic objectives from your customers into AWS account plans and executable actions. You will manage cadence by leading the program management functions along the way (not only influencing 'what' gets done across the AWS teams but 'how' too). Building enablement plans, running design thinking innovation workshops, innovation hackathons, Executive Briefing Sessions, and go-live events are just a few items owned by the CSM that are critical to the success of our customer’s cloud journey.

You are encouraged to think big, invent, and take ownership of customer challenges. You will not only bring the best of AWS/Amazon to our customers, but you will proactively help solve the customer’s challenges through new ideas, tools, and mechanisms.

Successful candidates will have a strong technical background but will be even more proficient at understanding and solving complex business problems. Candidates should be detail-driven, have excellent problem-solving abilities, and be exemplary communicators both at the executive and project team level. You will be a peer leader, have the ability to gain stakeholder buy-in, negotiate, and lead virtual teams. Your enterprise cloud experience and operational excellence will influence the team’s decisions, provide insight, and help drive secure and robust solutions.

You will evangelize AWS services and influence customers for adopting them. You should be passionate about delivering a great customer experience by deploying AWS solutions and driving innovation, and also be obsessed with contributing to the day-to-day management of the customers' successful migration to AWS.

BASIC QUALIFICATIONS

- 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
- 5+ years of customer-facing work, engaging with customer executives, technologists, or partners to solve business problems with advanced technologies experience
- Experience implementing cloud services including migrations and modernization projects or similar
- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
- Experience working at or consulting for a Software-as-a-Service (SaaS) business

PREFERRED QUALIFICATIONS

- Experience transforming a software company from a traditional software license business model to a Software-as-a-Service (SaaS) business model

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.

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