Payment Specialist

4 weeks ago

Greater Sudbury, Canada Workplace Safety and Insurance Board (WSIB) Full time

Our people have different ways of working and lifestyles. We’re committed to a mix of working in the office, in the field and from home. You have some flexibility in terms of where and how work gets done to help you balance your personal life and career goals.

About The Workplace Safety And Insurance Board (WSIB)
We’re here to help. When an injury or illness happens on the job, we move quickly to provide wage-loss benefits, medical coverage and support to help people get back to work. Funded by businesses, we also provide no-fault collective liability insurance and access to industry-specific health and safety information. We are one of the largest insurance organizations in North America covering over five million people in more than 300,000 workplaces across Ontario. For more information, visit wsib.ca.

At The WSIB, You’ll Have The Opportunity To

  • explore many career paths and follow your passion
  • continuously learn and grow professionally
  • be recognized for the great work you do
  • participate in programs that support your health and wellbeing

You’ll also receive a competitive salary, along with a comprehensive benefit package and defined benefit pension plan.

Salary From: $71,720.18

Job Summary
Payment Specialists calculate the average earnings basis for the purpose of processing timely lost time workers’ benefit payments while utilizing the applicable systems. As a payment subject matter expert and as part of a provincial team, Payment Specialists review, analyze and respond verbally and in writing to enquiries from workplace parties and other WSIB staff. Payment specialists recommend solutions, while appropriately applying the necessary legislation, policy and processes.

Key Accountabilities And Responsibilities

  • Validate the accuracy of benefit payment authorizations and determine appropriate information needed when determining the earnings basis according to applicable legislation
  • Conferring with Adjudication staff to determine appropriate course of action with respect to payments
  • Provide detailed explanation of payment in memo format
  • Consulting with the manager for complex payment problems
  • Determining and monitoring cases that require a recalculation
  • Calculating, prorating and ensuring funds are directed to appropriate payees
  • Creating online payment transactions and adjustments and documenting required information
  • Provide specialized technical advice and assistance by:
  • Providing knowledge and guidance for the application of payment matters related to policies and procedures
  • Responding to requests for information from Adjudication staff, such as the correct application of benefit payment policies and procedures
  • Responding to employer and worker enquiries related to correct application of benefit payment policies and procedures in appropriate cases
  • Document payment histories, provide benefit/payment status, and provide detailed written explanations in response to enquiries adhering to privacy guidelines
  • Performs other related duties as required or assigned.

Professional Requirements And Qualifications

  • High school completion
  • One year prior experience in financial/mathematical concepts
  • Demonstrated strong interpersonal and judgment skills
  • Demonstrated ability to manage and prioritize workload providing high-quality customer service.
  • Demonstrated analytical, problem solving and critical thinking skills in order to assess and interpret policy and complex calculations
  • Computer literacy including experience in MS Office applications.

Our commitment to equity, diversity and inclusion
We respect and value the diversity of our people. We strive to create an environment where employees can be themselves and where our differences are celebrated.

The WSIB is committed to being accessible and inclusive, and following barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please let us know when we contact you and we will work with you to meet your needs.

Disclosing conflicts of interest
As public servants, employees at the WSIB have a responsibility to act in an ethical way at all times to create a respectful workplace and maintain public trust. Job applicants are required to disclose any circumstance that could result in a real, potential or perceived conflict of interest. A conflict of interest is any situation where your private interests may impair or be perceived to impair the decisions you make in your official capacity.

Privacy information
We collect personal information from your resume, application, cover letter and references under the authority of the Workplace Safety and Insurance Act, 1997. The Talent Acquisition Centre and WSIB hiring parties will use this information to assess/validate your qualifications, determine if you meet the requirements of vacant positions and/or gather information relevant for recruitment purposes. If you have questions or concerns regarding the collection and use of your personal information, please contact the WSIB’s Privacy Office.

To apply for this position, please submit your application by the closing date.

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Accounting/Auditing and Finance
Industries
  • Public Safety, Government Administration, and Insurance
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