Bilingual Lead Fraud Specialist

7 months ago


Greater Sudbury, Canada Global Payments (Beamery) Full time

**Description**:
TSYS, a Global Payments’ company, is looking for a Lead Fraud Specialist for a fully remote position. The training will start on August 28th. In this role, you will handle inbound telephone inquiries from cardholders who are calling to report fraudulent activity, initiate a non-fraud dispute for a particular transaction, are calling for the current status of a previously submitted fraud or non-fraud case, or calling to provide additional information required by Investigators to proceed with their case. As a Fraud Lead, you will also mentor and coach agents, assist in training of new agents, and serve as an escalation point within the Fraud and Dispute Services team as a whole.

**Important information**:

- 100% remote
- Salary: $19.60/hr.
- The shift being hired for includes both weekend days, and as such qualifies for an 8% shift premium.

**What you will be contributing to the team**:

- Identify and address customer inquiries regarding accounts.
- Identify potentially fraudulent activity occurring on accounts.
- Appropriately utilize internal systems and resources to accurately and effectively serve customers.
- Educate customers on policies, and procedures as it pertains to chargeback rights for non-fraud disputes, and reporting fraudulent activity.
- Accurately document customer conversations in appropriate systems.
- Provide timely escalation of all department and system issues using the established reporting protocols.
- Interact and liaise with various support groups within Global Payments/TSYS in order to resolve cardholder disputes.
- Serve as an escalation point for less experienced fraud analysts.
- Identify coaching/training opportunities within the team through the administration of periodic quality/audit checks.
- Mentors and trains team members to maintain or improve overall team performance.
- Handles cardholder escalations (either in real time or via call back) in a timely and professional manner.
- Successfully complete additional skills training as required/requested
- Someone with strong analytical skills to troubleshoot issues.

**Who you are**:

- Someone with some leadership experience
- Contact center, or banking/financial services experience is preferred, but not required.
- Bilingual in English and French.
- Must be eligible to work full time in Canada.
- Available to work on a rotational basis, 24/7, 365.
- A High School Graduate.
- Able to maintain customer service standards during high-pressure situations.
- A positive member who loves to learn and share new things.
- A strong communicator with great interpersonal skills.
- A problem analyzer and solver by gathering relevant information systematically.
- Able to work independently and make quick and accurate decisions.
- Someone with strong analytical skills to troubleshoot issues.

**Who we are**:
At TSYS, we’re building the future of payments. Our suite of scalable issuer solutions provides the next generation platform for origination, processing and risk management.

Our mission is to keep pushing payments technology forward. We're always investing, testing and evolving. Delivering smarter, more secure payment solutions.

**How we care about our people**:

- Real opportunities to grow professionally
- Collaborative, friendly work environment
- Benefits after 30 days
- Health insurance
- Short-Term and Long-Term disability coverage
- Life insurance plans
- Retirement savings programs
- Employee stock purchase program
- Employee assistance program
- Volunteering opportunities

We sincerely thank all applicants for their interest. We will only contact those selected for an interview.

LI-Remote



  • Greater Sudbury, Canada Global Payments Full time

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....


  • Greater Sudbury, Canada Xplore Inc. Full time

    **Position Overview**:** Xplore is now hiring Bilingual Virtual Technical Support Specialist in the Moncton, NB area to fully train and work all from the comfort of your own home! We are looking for self-disciplined and innovative individuals with exceptional customer service skills who are looking for the opportunity to leverage these competencies. You...


  • Greater Sudbury, Canada Xplore Inc. Full time

    **Position Overview**:** Xplore is now hiring Bilingual Virtual Technical Support Specialist in the Sudbury, ON area to fully train and work all from the comfort of your own home! We are looking for self-disciplined and innovative individuals with exceptional customer service skills who are looking for the opportunity to leverage these competencies. You...


  • Greater Sudbury, Canada Northern911 Full time

    **Emergency Response Specialist** Northern911 Monitoring Center, a Northern Communications Company Sudbury, ON, Canada Are you fueled by a deep passion for making a meaningful impact during emergency situations? At Northern911, our team is comprised of individuals who are truly dedicated to helping people when they need it most. As an Emergency Response...


  • Greater Sudbury, Canada Northern911 Full time

    **Emergency Response Specialist** Northern911 Monitoring Center, a Northern Communications Company Sudbury, ON, Canada Are you fueled by a deep passion for making a meaningful impact during emergency situations? At Northern911, our team is comprised of individuals who are truly dedicated to helping people when they need it most. As an Emergency Response...


  • Greater Sudbury, Canada Children's Community Network Full time

    **Children’s Community Network** **Réseau communautaire pour enfants ** is currently seeking a **bilingual** **Fetal Alcohol Spectrum Disorder Consultant - Bilingual** for the Sudbury office Hybrid Work Arrangement Full time permanent, bilingual, 35 hours/week Salary range: $26.93 to $40.48 per hour The FASD Consultant will deliver family-centered...


  • Greater Sudbury, Canada Chess Controls Inc. Full time

    **Product Specialist - Sales (GE MULTILIN PROTECTION & CONTROL RELAYS, SWITCHGEAR, MCC, UPS, VFD, PLC)** **Company summary**:SERVING THE NORTH, FROM THE NORTH. For over 38 years, Chess Controls Inc. have earned the trust and respect of our clients as a leading provider of industrial automation, power distribution, process instrumentation products and...


  • Greater Sudbury, Canada Health Sciences North Full time

    **Regional Clinical Quality Lead**: Competition # 6318 Job Title Regional Clinical Quality Lead Department North East Specialized Geriatric Centre (NESGC) Status Permanent Work Type Full-time Affiliation Management Shift Assignment As assigned Bilingualism Required No Police Check Requirement Vulnerable Sector Check Site North East...


  • Greater Sudbury, Canada Health Sciences North Full time

    **Clinical Implementation Specialist**: Competition # 6557 Job Title Clinical Implementation Specialist Department North East Specialized Geriatric Centre (NESGC) Status Permanent Work Type Full-time Affiliation Non Union Shift Assignment Days Bilingualism Required Yes Police Check Requirement Vulnerable Sector Check Site North East...


  • Greater Sudbury, Canada Southside Chevrolet Buick GMC Full time

    Job Overview: **Responsibilities**: - Assist customers in identifying and purchasing the correct parts for their needs - Provide exceptional customer service by addressing inquiries and issues promptly and professionally - Maintain accurate inventory records and ensure parts are stocked appropriately - Process orders, returns, and exchanges efficiently -...


  • Greater Sudbury, Canada Southside Chevrolet Buick GMC Full time

    Job Overview: **Responsibilities**: - Assist customers in identifying and purchasing the correct parts for their needs - Provide exceptional customer service by addressing inquiries and issues promptly and professionally - Maintain accurate inventory records and ensure parts are stocked appropriately - Process orders, returns, and exchanges efficiently -...


  • Greater Sudbury, Canada Southside Chevrolet Buick GMC Full time

    Job Overview: **Responsibilities**: - Assist customers in identifying and purchasing the correct parts for their needs - Provide exceptional customer service by addressing inquiries and issues promptly and professionally - Maintain accurate inventory records and ensure parts are stocked appropriately - Process orders, returns, and exchanges efficiently -...


  • Greater Sudbury, Canada Contact North Full time

    Join Our Dynamic Team! Help Provide Online Education and Training Opportunities to Residents in Superior Greenstone! Are you passionate about empowering people through online education and training leading to jobs? Do you thrive in a collaborative and dedicated team environment? If so, a career opportunity awaits you with Contact North I Contact...


  • Greater Toronto Area, Canada Ontario Caregiver Organization Full time

    Regional Lead - Community Engagement Bilingual (English/French) Full Time, Contract **French Version follows** The Ontario Caregiver Organization (OCO) exists to enhance the experience for caregivers and make it easier for caregivers to be caregivers. The OCO is dedicated to caregivers and their needs, regardless of their age, location or the condition...


  • Greater Sudbury, Canada MACLEAN ENGINEERING & MARKETING CO. LIMITED Full time

    POSITION TITLE: Bilingual Human Resources Generalist (On-Site) LOCATION: Sudbury, ON REPORTS TO: Regional Human Resources Manager MacLean Engineering is currently recruiting for an ambitious and service orientated Human Resources Generalist to join our team at our Sudbury, ON facility. If you are looking to be challenged, valued, and rewarded with a...

  • Lead Surveyor

    3 months ago


    Greater Sudbury, Canada Labrosse Consulting Inc. (LCI) Full time

    **Requirements**: - _**Minimum**_ **of 3-5 recent years of experience** in surveying, with significant experience in using UAVs, GNSS systems, Total Station, AutoCAD, GIS. - Proficiency in AutoCAD and GIS software. Strong technical skills in UAV operations and GNSS systems, and in basic office software (e.g., Microsoft Office Suite). - Valid G class...


  • Greater Sudbury, Canada NEOWHN Full time

    Busy specialists' office looking to add to their front admin staff. Medical office experience only, Accuro EMR experience an asset. Bilingualism is preferred. Please attach CV/resume. **Job Types**: Full-time, Part-time **Education**: - DCS / DEC (required) **Experience**: - administrative assistant: 1 year (required) Work Location: In person


  • Greater Sudbury, Canada Intuit Full time

    OverviewIf you are a highly motivated and experienced tax professional that has excellent communication skills, we need you to help our customers complete their taxes using Intuit TurboTax products. You will accelerate our goal of “Powering Prosperity Around the World” by providing expert guidance and support to our customers as they navigate the...


  • Greater Sudbury, Canada Sandvik Full time

    Sandvik Mining and Rock Solutions is seeking an Underground Drills Product Specialist Location: Canada At Sandvik, we offer you a world of opportunities. Our diverse businesses and global network enable you to explore your potential and thrive. We recognize your performance and offer various ways to fuel your growth towards exceptional...


  • Greater Sudbury, Canada MacLean Engineering Full time

    POSITION TITLE: Bilingual Human Resources Generalist (On-Site) LOCATION: Sudbury, ON REPORTS TO: Regional Human Resources Manager MacLean Engineering is currently recruiting for an ambitious and service orientated Human Resources Generalist to join our team at our Sudbury, ON facility. If you are looking to be challenged, valued, and rewarded with a...