Library Assistant, Public Service

1 day ago

Saskatoon, Canada University of Saskatchewan Full time

As one of Canada’s leading research libraries, the University Library serves as the intellectual hub of USask, providing resources, services, and spaces that facilitate inquiry, discovery, and knowledge creation. The University Library is committed to developing welcoming, responsive, and accessible services and resources to support our diverse clientele, with a strategic focus on Indigenous peoples.

Primary Purpose: To provide high-quality client-focused library services to the USask community and to external users.

Nature of Work: Reporting to the Public Service supervisor, this position provides effective and efficient client service in support of the operations and Strategic Framework of the University Library. Work is performed in a dynamic service-oriented environment with competing tasks and priorities. Duties are routine, involving knowledge and understanding of the resources and functions related to the University Library. The professional image of the library must be presented by interacting knowledgeably and courteously with a variety of people as this position is driven by high customer service standards. This role involves frequent interaction with library clients and employees, members of the public, and other university employees who provide services to the library. The work requires strong communication and customer service skills with emphasis on resolving customer needs. Work is performed independently with direct support from the supervisor. Judgment is exercised within established library policies, practices, and guidelines. The need to be flexible and meet a variety of service standards and expectations from clients and colleagues is required.

Typical Duties or Accountabilities:

  • Provide a range of operational support duties associated with the Public Service group (circulation services, course reserves, serials and collections maintenance, cash handling, etc.)
  • Provide work-related guidance, support and direction to student library assistants
  • Complete all aspects of circulation of library materials (checkout, check-in, holds, shelving, processing library materials, filing, etc.)
  • Provide excellent customer assistance and support at the Library Services desk; respond to general inquiries in-person and by telephone (directional questions; providing assistance in the use of library equipment; providing information on library policies and procedures; assisting patrons with website navigation; assessing information queries and referring appropriately)
  • Address client issues and disputes using established methods and practices; refer complex situations to supervisor, as necessary
  • Assist in the general upkeep, monitoring and maintenance of library spaces, report problems to Facilities as necessary
  • Complete opening and/or closing duties
  • Undertake project work and other duties, as assigned

Education: Completion of a relevant post-secondary program plus minimum of one year’s experience working in a library.

Experience:

  • Relevant library and public services experience
  • Demonstrated experience working collaboratively and independently
  • Experience using Microsoft Office applications in a networked environment
  • Experience with Sierra library management system is an asset

Skills:

  • Demonstrated ability to organize work, set priorities, meet deadlines, work independently, use initiative, and effectively handle disruptions
  • Demonstrated ability to provide excellent customer service in a positive, polite and professional manner
  • Demonstrated ability to use judgment and apply effective investigative, analytical and problem-solving skills
  • Demonstrated effective interpersonal, written and verbal communication (consistently tactful, responsive, pleasant, effective, diplomatic and discrete)
  • Demonstrated ability to collaborate effectively with others in a team environment
  • Demonstrated flexibility to adapt to change and engage and support others in the change process
  • Excellent attention to detail
  • Reliable, dependable, and self-motivated

Department: Library
Status: Term 2 years with the possibility of extension
Employment Group: CUPE 1975
Shift: Tuesday to Saturday, September to May 1:00-9:00 pm, May to August 10:00-6:00, with an EDO every third week
Full Time Equivalent (FTE): 1.0
Salary: The salary range, based on 1.0 FTE, is $20.38 - 23.75 per hour. The starting salary will be commensurate with education and experience.
Salary Family (if applicable): Operational Services
Salary Phase/Band: Phase 2
Posted Date: 9/18/2024
Closing Date: 9/24/2024 at 6:00 pm CST
Number of Openings: 2
Work Location: On Campus

#J-18808-Ljbffr

  • Library Assistant, Public Service

    4 days ago

    Saskatoon, Canada University of Saskatchewan Full time

    **Library Assistant, Public Service**: As one of Canada’s leading research libraries, the University Library serves as the intellectual hub of USask, providing resources, services, and spaces that facilitate inquiry, discovery, and knowledge creation. The University Library is committed to developing welcoming, responsive, and accessible services and...

  • Library Assistant, Public Service

    5 days ago

    Saskatoon, Canada University of Saskatchewan Full time

    Library Assistant, Public Service As one of Canada’s leading research libraries, the University Library serves as the intellectual hub of USask, providing resources, services, and spaces that facilitate inquiry, discovery, and knowledge creation. The University Library is committed to developing welcoming, responsive, and accessible services and...

  • Manager, Branches

    4 months ago

    Saskatoon, Canada Saskatoon Public Library Full time

    **Posting Number**: 24-35 T **Status**:Temporary, Full-time **Location**:Cliff Wright Library **Hours of Work**:36.25 hours per week **Salary Range**: $95,208.48 - $111,872.88 annually **Closing Date**:Position will be posted until filled **About the Cliff Wright Library** The Cliff Wright Library is located at 1635 McKercher Dr, in the Lakewood Civic...

  • Library Assistant, Public Service

    4 days ago

    Saskatoon, Saskatchewan, Canada University of Saskatchewan Full time

    Job Summary:The University Library at the University of Saskatchewan is seeking a highly skilled and customer-focused Library Assistant, Public Service to provide exceptional support to our diverse clientele. As a key member of our Public Service team, you will play a vital role in delivering high-quality library services, ensuring a positive and inclusive...

  • Library Assistant, Public Service

    4 days ago

    Saskatoon, Saskatchewan, Canada University of Saskatchewan Full time

    Job Summary:The University Library at the University of Saskatchewan is seeking a highly skilled and customer-focused Library Assistant, Public Service to provide exceptional support to our diverse clientele. As a key member of our Public Service team, you will play a vital role in delivering high-quality library services, ensuring a positive and inclusive...

  • Manager, Branches

    4 months ago

    Saskatoon, Canada Saskatoon Public Library Full time

    **Posting Number**: 24-34 P **Status**:Permanent, Full-time **Location**:Dr. Freda Ahenakew Library **Hours of Work**:36.25 hours per week **Salary Range**: $95,208.48 - $111,872.88 annually **Closing Date**:Position will be posted until filled **About the Dr. Freda Ahenakew Library** The Dr. Freda Ahenakew Library is located at 100 - 219 Ave K S,...

  • Library Assistant

    1 day ago

    Saskatoon, Saskatchewan, Canada University of Saskatchewan Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Library Assistant to join our Public Service team at the University of Saskatchewan. As a key member of our team, you will provide exceptional client-focused library services to our community and external users.Key ResponsibilitiesProvide operational support duties associated with the Public...

  • Library Assistant

    1 day ago

    Saskatoon, Saskatchewan, Canada University of Saskatchewan Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Library Assistant to join our Public Service team at the University of Saskatchewan. As a key member of our team, you will provide exceptional client-focused library services to our community and external users.Key ResponsibilitiesProvide operational support duties associated with the Public...

  • Central Service Associate

    3 months ago

    Saskatoon, Canada Saskatoon Public Library Full time

    **Central Service Associate** **Posting Number**: 24-08 T **Status**: Temporary, Part time **Location**: Frances Morrison Central Library **Hours of Work**:36.25 hours per two weeks, Evening schedule type **Salary Range**: $46,692.24 - $56,016 annually **Position Overview** The Central Service Associate (CSA) is responsible for the daily provision of...

  • Casual Service Associate

    2 weeks ago

    Saskatoon, Canada Saskatoon Public Library Full time

    **Posting Number**: 24-80 **Status**:Casual **Location**:All SPL Libraries **Hours of Work**: Hours of work for Casuals are not guaranteed. It is important to work often enough to maintain skills and retain familiarity with materials and procedures (~5 shifts per month). The maximum number of hours per week is 36.25. **Schedule Type**:Shifts can be...

  • Service Enhancement

    3 months ago

    Saskatoon, Canada Saskatoon Public Library Full time

    **Service Enhancement & Project Analyst** **Posting Number**: 24-03 P **Status**: Permanent, Full-time **Location**: Alice Turner Library **Hours of Work**:36.25 hours per week **Salary Range**: $85,338.88 - $89,017.92 annually **Position Overview** Reporting to the Senior Manager, Planning & Assessment, the Service Enhancement & Project Analyst...

  • Library Clerk

    3 months ago

    Saskatoon, Canada Wheatland Regional Library Full time

    Scope and Purpose: The Library Clerk, under the supervision of the Assistant Director/ Branch Manager, is responsible for all aspects of processing, receiving, and sorting delivery materials, and processing patron records. Internal relationships include working collegially and productively with all Central Services staff. External relationships include...

  • Payroll/accounting Assistant

    3 months ago

    Saskatoon, Canada Saskatoon Public Library Full time

    **Posting Number**: 24-13 P **Status**:Permanent, Full-time **Location**:Frances Morrison Central Library **Hours of Work**:36.25 hours per week **Salary Range**: $61,599.12 - $72,380.88 annually **Position Overview** The Payroll/Accounting assistant is responsible for various administrative and accounting tasks, such as data management and keeping...

  • Library Assistant, Access Services

    1 week ago

    Saskatoon, Canada University of Saskatchewan Full time

    **Library Assistant, Access Services**: As one of Canada’s leading research libraries, the University Library serves as the intellectual hub of USask, providing resources, services, and spaces that facilitate inquiry, discovery, and knowledge creation. The University Library is committed to developing welcoming, responsive, and accessible services and...

  • Accounting/payroll Assistant

    3 months ago

    Saskatoon, Canada Saskatoon Public Library Full time

    **Posting Number**: 24-45 P **Status**: Permanent, Full-time **Location**: Frances Morrison Central Library **Hours of Work**: 36.25 hours per week **Salary Range**: $61,599.12 - $72,380.88 annually **Closing Date**: Position will be posted until filled **Position Overview** The Payroll/Accounting assistant is responsible for various administrative...

  • Library Assistant, Access Services

    2 months ago

    Saskatoon, Canada University of Saskatchewan Full time

    Library Assistant, Access Services As one of Canada’s leading research libraries, the University Library serves as the intellectual hub of USask, providing resources, services, and spaces that facilitate inquiry, discovery, and knowledge creation. The University Library is committed to developing welcoming, responsive, and accessible services and...

  • Library Assistant, Access Services

    5 days ago

    Saskatoon, Canada University of Saskatchewan Full time

    Library Assistant, Access ServicesAs one of Canada’s leading research libraries, the University Library serves as the intellectual hub of USask, providing resources, services, and spaces that facilitate inquiry, discovery, and knowledge creation. The University Library is committed to developing welcoming, responsive, and accessible services and resources...

  • Library Assistant, Access Services

    1 week ago

    Saskatoon, Canada University of Saskatchewan Full time

    Library Assistant, Access ServicesAs one of Canada’s leading research libraries, the University Library serves as the intellectual hub of USask, providing resources, services, and spaces that facilitate inquiry, discovery, and knowledge creation. The University Library is committed to developing welcoming, responsive, and accessible services and resources...

  • Library Assistant, Collections Services

    6 days ago

    Saskatoon, Canada University of Saskatchewan Full time

    Library Assistant, Access ServicesAs one of Canada’s leading research libraries, the University Library serves as the intellectual hub of USask, providing resources, services, and spaces that facilitate inquiry, discovery, and knowledge creation. The University Library is committed to developing welcoming, responsive, and accessible services and resources...

  • Human Resources Consultant

    3 months ago

    Saskatoon, Canada Saskatoon Public Library Full time

    **Posting Number**: 24-30 P **Status**:Permanent, Full-time **Location**:Frances Morrison Central Library **Hours of Work**:36.25 hours per week, hours varied as needed **Salary Range**: $85,388.88 - $100,334.40 annually **Closing Date**:Position will be posted until filled **Position Overview** In consultation with the Director, Human Resources, this...