Library Assistant, Public Service

2 days ago

Saskatoon, Saskatchewan, Canada University of Saskatchewan Full time

Job Summary:

The University Library at the University of Saskatchewan is seeking a highly skilled and customer-focused Library Assistant, Public Service to provide exceptional support to our diverse clientele. As a key member of our Public Service team, you will play a vital role in delivering high-quality library services, ensuring a positive and inclusive experience for all users.

Key Responsibilities:

  • Provide operational support to the Public Service group, including circulation services, course reserves, serials and collections maintenance, and cash handling.
  • Offer work-related guidance, support, and direction to student library assistants.
  • Complete all aspects of circulation, including checkout, check-in, holds, shelving, and processing library materials.
  • Provide excellent customer assistance and support at the Library Services desk, responding to general inquiries in-person and by telephone.
  • Address client issues and disputes using established methods and practices, referring complex situations to the supervisor as necessary.
  • Assist in the general upkeep, monitoring, and maintenance of library spaces, reporting problems to Facilities as needed.
  • Complete opening and/or closing duties, and undertake project work and other duties as assigned.

Requirements:

  • Completion of a relevant post-secondary program, plus a minimum of one year's experience working in a library.
  • Relevant library and public services experience, with demonstrated ability to work collaboratively and independently.
  • Experience using Microsoft Office applications in a networked environment, with Sierra library management system experience an asset.

Skills and Abilities:

  • Demonstrated ability to organize work, set priorities, meet deadlines, work independently, use initiative, and effectively handle disruptions.
  • Demonstrated ability to provide excellent customer service in a positive, polite, and professional manner.
  • Demonstrated ability to use judgment and apply effective investigative, analytical, and problem-solving skills.
  • Demonstrated effective interpersonal, written, and verbal communication skills, consistently tactful, responsive, pleasant, effective, diplomatic, and discrete.
  • Demonstrated ability to collaborate effectively with others in a team environment.
  • Demonstrated flexibility to adapt to change and engage and support others in the change process.
  • Excellent attention to detail, reliability, dependability, and self-motivation.

Working Environment:

The University Library is a dynamic and inclusive work environment that values diversity, equity, and inclusion. We are committed to creating a welcoming and accessible space for all users, and we strive to provide exceptional service to our diverse clientele.

Language:

This position requires fluency in English, with the ability to communicate effectively with a diverse range of users.

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