Coordinator, Membership Engagement

4 weeks ago

Toronto, Canada Canadian Marketing Association Full time

About Us:
The Canadian Marketing Association (CMA) is the leading voice of the marketing profession in Canada, dedicated to championing marketing’s significant impact. We empower our members to excel through professional development, thought leadership contributions, networking opportunities, and by bolstering a robust regulatory climate for business success.
We provide opportunities for our members from coast to coast to develop professionally, to contribute to marketing thought leadership, to build strong networks, and to strengthen the regulatory climate for business success.
We represent virtually all of Canada's major business sectors, and all marketing disciplines, channels, and technologies. Our Consumer Centre helps Canadians better understand their rights and obligations. For more information, visit www.thecma.ca.

Role Overview:
The Learning Program Coordinator will play a supportive role in the facilitation and operation of CMA’s Learning Programs and Membership Engagement. The successful candidate will be responsible for managing administrative tasks, from handling program inquiries to ensuring day-to-day operations run smoothly.

Key Responsibilities:

Manage and respond to inquiries for multiple inboxes.
Prospecting and lead-generation activities for new members.
Liaise with Marketing for the creation and implementation of email templates into the CRM and other sales and learning tools.
Assist in the preparation, drafting, and distribution of agreements.
Process and code invoices accurately for timely payment and record-keeping.
Set up and manage the registration pages on CRM for trainings and courses.
Develop and monitor payment plans for learners, ensuring that payments are completed according to the agreed schedule.
Assist in development and execution of the distribution of official letters of completion.
Investigate new vendors and process for Chartered Marketer certificate printing.
Effectively communicate with learners and facilitators before and after learning events and provide support during live training sessions.
Serve as a liaison for the members of the CMA Learning Committee, ensuring clear and open communication between the committee and learners.
Undertake additional tasks as delegated, which may include supporting ongoing projects, events, and other program-related activities.

Skills and Qualifications:
·      University degree or equivalent (preferred)
·      1- 2 years of work experience.
·      Strong written and verbal communication skills.
·      Proven ability to work independently and collaboratively.
·      Proven customer service skills, excellent communication skills
·      Ability to prioritize competing demands.
·      Familiarity with Zoom, strong computer literacy, and experience in Microsoft Office Suite
·      Experience with D365 is an asset.

We promote diversity, equity, and inclusion at the Canadian Marketing Association. We believe diversity—including color, ethnicity, gender, sexual orientation, handicap, and age—makes workplaces richer and more innovative. We aggressively promote diversity and equal opportunity in the workplace. We are happy to comply with the Accessibility for Ontarians with Disabilities Act (AODA) to make our recruitment and employment operations accessible to all, including people with disabilities, as an Ontario-based organization.
Please contact careers@thecma.ca if you require special accommodations throughout the interview process.

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