Membership Relations

3 weeks ago

Toronto, Canada Canadian Chiropractic Association Full time

**The Canadian Chiropractic Association (CCA) is a national profession-based health care association representing 9000 chiropractors across Canada. The association works closely with the 10 provincial associations to promote the profession and build strong relationships with provincial and federal governments to ensure the growth and recognition of the profession in the healthcare system. The CCA’s vision is that every Canadian will have a chiropractor as part of their healthcare team by 2023. We are a dynamic, innovative association that strives to create new opportunities for our members, and we value diversity and work to ensure our workplace is equitable and inclusive.**

Position Overview:
The **Bilingual Membership Relations & Technology Associate** (_Associé aux relations avec les membres et à la technologie) _position is primarily responsible for ensuring highest level of day-to-day membership relations support in responding to member inquiries, assisting with annual membership renewal, database, online membership events as well as technology administration, reporting and project support. Reporting to the Director of Technology, the position liaises and works closely with the membership experience team and contributes to the overall team objectives. In addition, the Associate is back-up coordinator and technical support for membership online events & programs.
- Le poste d’_**_a_**_ssocié aux relations avec les membres et à la technologie_**_ consiste principalement à assurer un soutien optimal aux relations quotidiennes avec les membres, en répondant à leurs demandes et en les aidant pour ce qui concerne le renouvellement de leur adhésion annuelle, la base de données, les événements en ligne, la gestion de la technologie, les rapports et le soutien de projet. Relevant du directeur de la technologie, le titulaire du poste collabore étroitement avec l’équipe de l’expérience des membres, et l’aide à atteindre ses objectifs généraux. Il agit en outre à titre de coordinateur de remplacement et d’agent de soutien technique en ce qui a trait aux événements et programmes en ligne destinés aux membres._

Key Responsibilities:
**Membership Relations** **7**0%**
- Build positive relationship with members
- Creation of member support processes
- Front line support to members on:

- Login assistance and general information
- Update member status changes
- Assist with navigation and engagement with membership programs, conferences and webinars
- Membership Renewal Process
- Advise members on auto-renewals
- Take payment via phone or cheque from members
- Assist in engagement in renewal campaigns
- Contribute ideas and engage in launches of all member programs
- Escalating membership issues and triaging appropriately
- Coverage of other membership experience teams for time offs, vacations and absences

**Membership Database Management & Technology** **2**0%***
- Assist Member Relations Manager on administration and maintenance of member database:

- Updating information on CCA member database
- Data cleanup and reconciliation with CCPA and provincial associations
- Mailing list of membership engagement programs
- Reporting on member programs
- Administration and Project support for the Director of Technology:

- Maintenance of SalesForce and member websites including updates, enhancements, reporting, dashboards, workflows, etc.
- Using Google Analytics to track and analyze performance on Chiropractium, the SCCA websites and apps.
- Monitors end-user usage of systems and performs daily administrative and user support tasks
- Generate reports required in order to collect, store and organize large datasets into meaningful information
- Investigating and analyzing report defects
- Assist with technology projects as required

**Membership Online Events & Programs Support 10%**
- Work with the Online Learning Specialist for webinar offerings for members that may include planning, registration, tech support, back-up coordinating
- Track registration and auditing of registrations
- Providing technical support for online events
- Work with internal and external stakeholders on webinar planning, support and execution

Qualifications:

- **Bilingual English and French is required**:

- CRM / Database Management Software (e.g. Sales Force)
- Demonstrated knowledge of Microsoft Office Suite, Wordpress
- Working knowledge of Google Analytics
- Project administration and organizational skills (critical thinking, planning, tracking, reporting and evaluating)
- Strong project administration skills
- Demonstrated customer service skills
- Ability to execute work objectives individually and engaging a team to achieve results
- Strong written and communication skills

**Education**:

- Customer service and administrative training either from a post-secondary educational institution or equivalent experience.

**Experience**:

- 2 years’ experience in membership related role, interacting with members

  • Membership & Administrative Assistant

    2 days ago

    Toronto, Canada Canadian Black Chamber of Commerce Full time

    **Schedule A.** **Canadian Black Chamber of Commerce** **Membership & Administrative Assistant (Full-Time)** **Job Posting** Summary: The Canadian Black Chamber of Commerce (CBCC) is dedicated to elevating economic development of the Black Business Community. We are committed to conducting the required collaboration and research that delivers...

  • Director, Membership Client Care Centre

    7 days ago

    Toronto, Canada MEDCAN Full time

    About Us: Established over 30 years ago, Medcan is a global leader in assessing clients' overall well-being and inspiring them to live well. Medcan has a comprehensive range of diagnostic assessments, which, in combination with innovative programs tailored to specific needs, are designed to successfully reach improved health outcomes. Over 80 physicians and...

  • Membership Sales

    52 minutes ago

    Toronto, Canada University of Toronto Full time

    **Date Posted**:05/16/2024 **Req ID**: 37366 **Faculty/Division**: VP & Provost **Department**: Hart House **Campus**: St. George (Downtown Toronto) **Position Number**: 00045620 **Description**: **About us**: **About us - Hart House** Hart House is a centre for experiential education outside the classroom at the University of Toronto. Since opening in...

  • Labour Relations Officer

    3 days ago

    Toronto, Canada Ontario Nurses' Association Full time

    **Location: TBD, ON Canada** **Type: Permanent** **Group/Grade: Bargaining Unit/Officer Grade** **Rate: $103,973.20 (start)** **Date: June 12, 2023** Founded in 1973, the Ontario Nurses’ Association (ONA) is a leading health-care union representing more than 68,000 registered nurses and health-care professionals and 18,000 nursing student affiliates...

  • Coordinator, Membership Engagement

    7 hours ago

    Toronto, Canada Canadian Marketing Association Full time

    About Us: The Canadian Marketing Association (CMA) is the leading voice of the marketing profession in Canada, dedicated to championing marketing’s significant impact. We empower our members to excel through professional development, thought leadership contributions, networking opportunities, and by bolstering a robust regulatory climate for business...

  • Coordinator, Membership Engagement

    2 hours ago

    Toronto, Canada Canadian Marketing Association Full time

    About Us: The Canadian Marketing Association (CMA) is the leading voice of the marketing profession in Canada, dedicated to championing marketing’s significant impact. We empower our members to excel through professional development, thought leadership contributions, networking opportunities, and by bolstering a robust regulatory climate for business...

  • Coordinator, Membership Engagement

    30 minutes ago

    Toronto, Canada Canadian Marketing Association Full time

    About Us: The Canadian Marketing Association (CMA) is the leading voice of the marketing profession in Canada, dedicated to championing marketing’s significant impact. We empower our members to excel through professional development, thought leadership contributions, networking opportunities, and by bolstering a robust regulatory climate for business...

  • Legal Counsel and Labour Relations Advisor

    6 days ago

    Toronto, Canada Police Association of Ontario Full time

    Job Overview: We are seeking a Legal Counsel and Labour Relations Advisor to join the Police Association of Ontario. This role is crucial for developing, advocating, and implementing policy positions on legislative changes, regulation drafting, and ministry policy. The ideal candidate will be a qualified lawyer with a strong background in labour relations...

  • Legal Counsel and Labour Relations Advisor

    6 days ago

    Toronto, Canada Police Association of Ontario Full time

    Job Overview: We are seeking a Legal Counsel and Labour Relations Advisor to join the Police Association of Ontario. This role is crucial for developing, advocating, and implementing policy positions on legislative changes, regulation drafting, and ministry policy. The ideal candidate will be a qualified lawyer with a strong background in labour relations...

  • Legal Counsel and Labour Relations Advisor

    6 days ago

    Toronto, Canada Police Association of Ontario Full time

    Job Overview:We are seeking a Legal Counsel and Labour Relations Advisor to join the Police Association of Ontario. This role is crucial for developing, advocating, and implementing policy positions on legislative changes, regulation drafting, and ministry policy. The ideal candidate will be a qualified lawyer with a strong background in labour relations and...

  • Job Posting

    1 week ago

    Toronto, Canada Society of United Professionals Full time

    The Society of United Professionals is seeking an experienced labour relations professional to work as Labour Relations Staff Officer (LRSO), to start as soon as possible. This is a temporary leave replacement position expected to continue until approximately August 2025 Reporting to the Staff Director, this job is responsible for advising and guiding Local...

  • Legal Counsel and Labour Relations Advisor

    7 days ago

    Toronto, Canada Police Association of Ontario Full time

    Job Overview:We are seeking a Legal Counsel and Labour Relations Advisor to join the Police Association of Ontario. This role is crucial for developing, advocating, and implementing policy positions on legislative changes, regulation drafting, and ministry policy. The ideal candidate will be a qualified lawyer with a strong background in labour relations and...

  • Legal Counsel and Labour Relations Advisor

    6 days ago

    Toronto, Canada Police Association of Ontario Full time

    Job Overview: We are seeking a Legal Counsel and Labour Relations Advisor to join the Police Association of Ontario. This role is crucial for developing, advocating, and implementing policy positions on legislative changes, regulation drafting, and ministry policy. The ideal candidate will be a qualified lawyer with a strong background in labour relations...

  • Legal Counsel and Labour Relations Advisor

    6 days ago

    Toronto, Canada Police Association of Ontario Full time

    Job Overview:We are seeking a Legal Counsel and Labour Relations Advisor to join the Police Association of Ontario. This role is crucial for developing, advocating, and implementing policy positions on legislative changes, regulation drafting, and ministry policy. The ideal candidate will be a qualified lawyer with a strong background in labour relations and...

  • Media Public Relations Specialist

    14 hours ago

    Toronto, Canada RESERVE WINTER Full time

    **Job Title:** Public Relations - Promoter  **Company:** ReserveWinter.com  - SNOWGROUP**Location:** Remote, attending Collision Tech Conference in Toronto, Canada  **Position Type:** Temporary (May-June, with potential for future collaboration)  **About Us:**  **ReserveWinter.com - We are The Expedia of winter sport & travel.  A one stop shop...

  • Media Public Relations Specialist

    22 hours ago

    Toronto, Canada RESERVE WINTER Full time

    **Job Title:** Public Relations - Promoter   **Company:** ReserveWinter.com  - SNOWGROUP **Location:** Remote, attending Collision Tech Conference in Toronto, Canada   **Position Type:** Temporary (May-June, with potential for future collaboration)   **About Us:**   **ReserveWinter.com - We are The Expedia of winter sport & travel.  A one stop...

  • Media Public Relations Specialist

    2 days ago

    Toronto, Canada RESERVE WINTER Full time

    **Job Title:** Public Relations - Promoter  **Company:** ReserveWinter.com  - SNOWGROUP**Location:** Remote, attending Collision Tech Conference in Toronto, Canada  **Position Type:** Temporary (May-June, with potential for future collaboration)  **About Us:**  **ReserveWinter.com - We are The Expedia of winter sport & travel.  A one stop shop...

  • Senior Director, Government Relations

    3 weeks ago

    Toronto, Canada Healthcare of Ontario Pension Plan Full time

    Why you’ll love working here:high-performance, people-focused cultureour commitment that equity, diversity, and inclusion are fundamental to our work environment and business success, which helps employees feel valued and empowered to be their authentic selvesmembership in HOOPP’s world class defined benefit pension plan, which can serve as an important...

  • Legal Counsel and Labour Relations Advisor

    7 days ago

    Toronto, ON, Canada Police Association of Ontario Full time

    Job Overview: We are seeking a Legal Counsel and Labour Relations Advisor to join the Police Association of Ontario. This role is crucial for developing, advocating, and implementing policy positions on legislative changes, regulation drafting, and ministry policy. The ideal candidate will be a qualified lawyer with a strong background in labour relations...

  • Legal Counsel and Labour Relations Advisor

    6 days ago

    Toronto, ON, Canada Police Association of Ontario Full time

    Job Overview: We are seeking a Legal Counsel and Labour Relations Advisor to join the Police Association of Ontario. This role is crucial for developing, advocating, and implementing policy positions on legislative changes, regulation drafting, and ministry policy. The ideal candidate will be a qualified lawyer with a strong background in labour relations...