Senior Digital Product Manager

2 weeks ago

Old Toronto, Canada Scotiabank Full time

Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.

As a Senior Digital Product Manager on the Access and Authentication Product team, you will play a key role in driving the strategy and execution of authentication and security-related initiatives for Digital Banking in Canada. You will partner with technology & design teams, control functions, and business lines to deliver the optimal customer experience while ensuring our customers are as protected as they can be.

In this role you will:

  • Champion customer experience while ensuring our customers both are and feel secure.
  • Work with a wide array of teams and business lines to meet their business needs around access and authentication.
  • Build reusable and scalable customer-facing software that will be leveraged by internal teams to solve their problem of identifying the customer.
  • Lead problem discovery to understand customer needs, current challenges and work closely with design and engineering partners to come up with solutions.
  • Assist in the development of vision and roadmap for owning areas and create/maintain a detailed prioritized product backlog.
  • Use data to drive decisions. Build hypotheses, test & iterate to formulate an agile product development approach.
  • Establish a close relationship with the business stakeholders to ensure their requirements are translated into the right products. Manage expectations with effective communication.
  • Establish clear OKRs for your product area and work with the analytics team to measure and assess key performance indicators (KPIs).
  • Maintain an understanding of the financial services industry and trends in both digital banking and digital security.
  • Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

Do you have the skills that will enable you to succeed in this role?

  • You have 5+ years of experience in a role building customer-facing digital products.
  • You have managed a technology product or a digital journey end to end, from inception to delivery.
  • You have experience in web, mobile, or microservice development with a strong focus on fraud & security.
  • You are a strong problem solver and have a flair for getting things done.
  • You have excellent organizational and analytical skills with strong attention to detail.
  • You have a curious and experimental mindset to drive innovation amidst uncertainty.
  • You have strong facilitation skills with proven accomplishments leading cross-functional teams.
  • You have strong verbal and written communication skills with the ability to engage and influence stakeholders at different levels in the organization.

What's in it for you?

  • Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank.
  • Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone.
  • Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
  • Competitive Rewards program including bonus, flexible vacation, personal, sick days, and benefits will start on day one.
  • Community Engagement - we offer opportunities for community engagement & belonging with our various programs.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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