Senior Product Consultant, eCommerce

4 months ago

Old Toronto, Canada Apply Digital Ltd. Full time

ABOUT APPLY DIGITAL

Apply Digital is a global digital transformation partner for change agents. Leveraging expertise that spans Business Transformation Strategy, Product Design & Development, Commerce, Platform Engineering, Data Intelligence, Change Management, and beyond, we enable our clients to modernize their organizations and deliver meaningful impact to the business and to their customers. Our 650+ team members have helped transform global companies like Kraft Heinz, NFL, Moderna, Lululemon, Games Workshop, Atlassian, and The Very Group. Visit applydigital.com to learn how we can unlock your company’s potential.

If you'd like to learn more about Apply Digital's culture click HERE.

LOCATION: Apply Digital is hybrid/remote friendly. The preferred candidate should be based in the Greater Toronto Area of Canada, working in hours that align to ET (Eastern Timezone).

THE ROLE: Are you motivated by visioning big ideas and turning them into solutions that deliver on business and customer value? Does the idea of collaborating with a top-notch multidisciplinary UX, design & technology team to build digital products excite you? Are you an expert in the e-commerce space and can own and drive an entire roadmap? Then the Senior Product Consultant - eCommerce role could be perfect for your next career move.

We are looking for a Senior Product Consultant with a strong focus on eCommerce platforms, to join our team. In this role, you will spearhead the development of digital products for our clients, with a keen eye on delivering a high ROI. Your responsibilities will encompass shaping innovative concepts and product strategy, assembling detailed requirements for eCommerce initiatives, and overseeing the entire product lifecycle from inception to completion in partnership with our ambitious clients. Furthermore, you will play a pivotal role in the continuous management, operation, and optimization of the product.

The Senior Product Consultant role sits within the Product Management team, and will work directly with a multidisciplinary group of experts to expand the eCommerce offering at Apply. You own the product vision, requirements management, and ROI of the products that we build for our clients.

RESPONSIBILITIES

  • Build and champion product strategies and vision throughout client engagements, as well as brief and inspire internal team members to deliver on that vision.
  • Retrieve and analyze feedback from customers, stakeholders, other teams, and various research methods, workshop facilitation methodologies to shape requirements, features and end products.
  • Take ownership over creating product plans and roadmaps with the buy-in of executive stakeholders.
  • Prepare and review product requirements documents (PRD) - be meticulous in ensuring requirements of all types (client, business, user experience, design, technical, non-functional) are understood, documented, kept up-to-date, conflicts resolved, and finally communicated in a timely fashion to team members and client stakeholders.
  • Organize product releases and priorities properly, ensuring compliance with business value expectations.
  • Prepare recommendations to track product use and impact on end users - define measurement plans for the digital products that we design and build. Build your skills using a repertoire of analytics tools.
  • Ensure requirements have been delivered to specifications, defects have been managed through to resolution, and assess readiness for launch
  • Regularly use product management frameworks to generate alignment across discipline towards a course of action
  • Continuously prepare recommendations to expand product base and vision - based on data and research-driven insight.
  • Add value to the team - you are not just an order-taker. You understand what it means to drive ROI through business and customer value, you understand the constraints from all directions, and you use your consultative skills to make recommendations to move vision forward.
  • Support, elevate, and champion the practice of product management at Apply Digital

REQUIREMENTS

  • You are perceptive, a creative leader, and a problem solver.
  • You are professional, confident and able to understand which ideas will and which won’t work.
  • You have done it before, with a minimum of 5 years of experience in a Product Management role
  • You bring at least 5 years of experience working within an eCommerce focused business or with a service company providing eCommerce solutions. Through this, you possess a deep understanding of eCommerce platforms.
  • You have proven yourself in a consultation role, through Agency, Consultancy, or other Professional Services Firm.
  • You have mastered product ownership and product discovery
  • You showcase exceptional client service skills and excel in communication when working with leadership.
  • You are comfortable navigating client situations and recommending paths to resolving uncertainty and can work effectively across disciplines in a client facing capacity.
  • You can demonstrate the ability to construct product strategy and points of view to inform product and prioritization decisions.
  • You have the ability to deconstruct epics into individual users stories and can lead a product squad to navigate uncertainty.
  • You have a portfolio of digital products that you have shipped, managed and operated, and are proud to share how it delivered value to end users.
  • It’s easy for you to break down complex problems into logical, digestible steps.
  • Ambiguity doesn’t scare you, and you thrive on turning ambiguity and conflicting information into clarity in a fast-changing environment.
  • You’re good at techie speak and non-techie speak. You’ve collaborated in multidisciplinary teams, are able to convey technical concepts to non-technical people as well as turn business, UX, design requirements into technical specifications.

LIFE AT APPLY DIGITAL

  • Flexibility - work where you work best
  • Competitive benefits plan
  • Generous paid time off - take the time you need to be balanced and energized
  • A growing company means many opportunities for advancement - we like to promote from within
  • Regular team and company events (karaoke, escape rooms, axe throwing and more)
  • Training budgets, Days of Learning, company-wide training, Apply Library and our Hackathon for Good mean you have many different ways to learn and stretch yourself
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