IT Helpdesk Technician

4 weeks ago

Ottawa, Canada Colliers Project Leaders Full time

Overview:
We deliver capital project solutions to fulfill our clients’ needs across the built environment. The work we do makes a difference in communities and for the people who live there. We have a passion for it.

Our commitment to realizing our clients' vision inspires us to look beyond the immediate - to the
_possibilities_ of what we can achieve together. We are 15,000 projects and counting - improving lives and helping shape the growth of sustainable, progressive and inclusive communities.

**Your role**

**This is a 6-month term role**.

**Responsibilities**:

- Work as a member of a HelpDesk team to provide first line PC and user technical support for users across Canada
- Create, monitor, and update tickets in the SysAid HelpDesk ticketing system
- Complete laptop setup and maintenance including hardware and software installations
- Maintain a hardware inventory and identify items due for replacement or upgrade
- Create and manage Active Directory user accounts and assign access control based on company policies
- Process change requests, change orders and other contract or IT related administrative documents
- Work with System, Network and Application administrators to deploy and support new technology to company workers

Qualifications:

- A degree, diploma or post-graduate certificate in the information technology or computer sciences field
- 1 to 2 years of experience in providing technical support in a corporate business environment
- Self-motivation and accountability for delivering on a range of responsibilities and commitments
- In depth experience in the building, imaging, configuration and support of PC’s and laptops
- Experience providing remote user support, using remote access software and other technologies
- Experience working with Windows 7, Windows 10, Microsoft Office, Microsoft Outlook and SharePoint
- Experience supporting PC’s in TCP/IP networks and WiFi wireless networks
- Experience with Microsoft network services such as Active Directory, Windows Fileshares, and Windows printer queues
- Experience with basic MS Exchange tasks such as mailbox account and distribution group creation in Exchange 2010
- Strong verbal and written communication skills
- The ability to manage and prioritize competing priorities in a busy environment
- Proficiency in presenting ideas in user-friendly language to non-technical staff and end users
- A friendly, personable and positive outlook with the ability to build harmonious working relationships with peers, end users and external vendors
- Bilingualism in French and English is considered an asset
- Access to a vehicle is required for travel between offices and to transport equipment

**What you can expect**:

- An opportunity to truly impact our communities
- A flexible work environment
- A comprehensive onboarding experience
- Significant professional development, training, and a mentorship program
- A paid volunteer day
- An environment where people feel welcome, heard and included, regardless of their differences
- And much more

**Join our team of difference-makers and help shape the growth of dynamic communities.**

**#LI-DV1**

Disclaimer:
Colliers Project Leaders is part of Colliers (NASDAQ, TSX: CIGI), a leading diversified professional services and investment management company, with more than 17,000 professional operating in 63 countries.

Colliers Project Leaders has suspended our COVID-19 vaccination requirement. In circumstances where our clients have a different COVID-19 vaccination policy, the Clients’ requirements will supersede.

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