Help Desk Specialist

3 weeks ago

Vancouver BC, Canada Axiom Builders Full time

About Us Axiom Builders is a leading construction partner for many major developers in both residential and commercial construction, with over 5 million square feet under construction in Vancouver, Victoria, Calgary, Seattle and Nashville. Our skilled team of over 500 diverse construction professionals are dedicated to meeting client expectations, with the goal of becoming an extension of their project team. Together, we execute thoughtful community-centric projects, always with safety top of mind and backed by our COR safety certification. From iconic residential towers, noteworthy rental developments, LEED Gold office buildings, and purpose-built tenant improvements, our portfolio and expertise continue to grow. Two of our projects – Fifteen Fifteen in Vancouver and REN in Seattle – received a 2023 Award of Excellence from the Council on Tall Buildings and Urban Habitat (CTBUH). We’re also proud to have representation on the UDI U40 Executive Committee, and to have made Kincentric’s Best Employers list a few times over the past few years.Our expertise, determination and straightforward approach are derived from our values – Accountability, Autonomy, Excellence, Humility, and Respect. The result: a quality product that’s built right – the first time.Learn more about life at Axiom and our projects. About the RoleAxiom Builders is looking for a customer-centric Helpdesk Specialist to join our head-office IT team. You will be the frontline of support for our office and site staff. With over 15 job sites around the Lower Mainland, you will be the main point of contact for set-up and take down of our site office IT needs and required to travel to those locations on an as-needed basis.Key ResponsibilitiesOnboarding & offboarding employees with all required hardware and software;Managing the internal ticketing process and escalating tickets internally or to third party partners as required;Troubleshooting workstations and software issues across all departments;Leading offsite set-up; including telecom, wireless, copiers, firewalls and access points;Managing hardware, software, and device inventory;Managing vendor relationships and procurement for new hardware and software needs;Recommending procedure/process improvements and researching potential solutions;Updating and maintaining the ‘IT Manual’, and spearheading the creation of user guide documentation;Handling and supporting audio/visual setup-ups on-site and off-site;Working with end-users to foster technology adoption.What you BringThe ideal candidate is a first-rate problem-solver that thrives in a fast-paced environment where autonomy is encouraged. You are detail-oriented, analytical, and you possess exceptional customer service and communication skills. Most importantly, you take great pride and ownership in your work, and you want to be part of a team that embraces new technology and innovation.Skills and ExperienceAt least 1-2 years of experience in a Helpdesk role;Diploma in Computer Information Systems Administration or equivalent work experience; Experience with Windows Server and desktop operating systems;Experience with virtualization technologies such as VMware and Hyper-V;Experience with network infrastructure, including firewalls, switches, routers, and VPNs;Friendly and confident in both verbal and written communication, with the ability to demonstrate strong customer service;Basic understanding of networking concepts (VLANs, routing, DNS, WAPs etc.);Experience with VoIP phone systems;Experience working with third party vendors;Familiarity with Microsoft O365 Administration, Ticketing systems;Previous experience with IT Inventory Management and MDM (Intune);Expertise in Windows 10 and 11, as well as iOS;Active Directory, ConnectWise, PowerShell experience;Experience with AWS WorkSpaces, DocuSign, Freshservice, OneDrive, SharePoint and Dayforce will be considered an asset.Your Rewards We’re committed to the success and development of our people and recognize that they are the drivers behind our success. We provide our teams with the tools and support they need to strive, thrive, and advance their long-term career here.The base salary range for this role may be $60,000 to $70,000, depending on experience. During the interview process, let’s talk to get the right fit for your experience level.In addition, our total rewards package offers: RewardsBenefits & Perks | 100% health/dental coverage,* up to 5% match on retirement savings, virtual healthcare, and great perksMental Health Support | Unlimited counselling and support for you and your familyCompensation | Competitive pay with annual market analysisOpportunities Unique Projects | 40+ projects in motion, from skyline-changers to bespoke sales centresCareer Growth | Twice per year we level-up with our Performance Feedback Program Learning & Development | 15 offerings from our dedicated L&D teamCommunityThe People | Annual events to bring us together and connect across markets and teamsGiving Back | 2000+ volunteer hours since launch of our Community Engagement programLeadership | 12 passionate execs focused on developing our teams and emerging leaders What’s Next: How to Apply Want to love what you do? We’re always looking for talented people who fit our culture and are passionate about what they do. Apply today via LinkedIn.Thank you for your interest in Axiom Builders While we can only respond to shortlisted applicants, we will keep your information on file for future opportunities.

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