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Help Desk Specialist

2 months ago

Vancouver, British Columbia, Canada Axiom Builders Full time

About Us
Axiom Builders is a leading construction company that specializes in residential and commercial construction projects. With a strong presence in major cities, our team of over 500 construction professionals is dedicated to delivering high-quality projects that meet client expectations.

Job Summary
We are seeking a customer-centric Help Desk Specialist to join our IT team. As the frontline of support for our office and site staff, you will be responsible for providing technical assistance and resolving issues related to hardware, software, and network infrastructure.

Key Responsibilities
• Onboarding and offboarding employees with required hardware and software
• Managing the internal ticketing process and escalating tickets as needed
• Troubleshooting workstations and software issues across departments
• Leading offsite setup, including telecom, wireless, copiers, firewalls, and access points
• Managing hardware, software, and device inventory
• Managing vendor relationships and procurement for new hardware and software needs
• Recommending procedure/process improvements and researching potential solutions
• Updating and maintaining the 'IT Manual' and creating user guide documentation
• Handling and supporting audio/visual setup-ups on-site and off-site
• Working with end-users to foster technology adoption

Requirements
• At least 1-2 years of experience in a Help Desk role
• Diploma in Computer Information Systems Administration or equivalent work experience
• Experience with Windows Server and desktop operating systems
• Experience with virtualization technologies such as VMware and Hyper-V
• Experience with network infrastructure, including firewalls, switches, routers, and VPNs
• Friendly and confident in both verbal and written communication, with strong customer service skills
• Basic understanding of networking concepts (VLANs, routing, DNS, WAPs, etc.)
• Experience with VoIP phone systems
• Experience working with third-party vendors
• Familiarity with Microsoft O365 Administration, Ticketing systems
• Previous experience with IT Inventory Management and MDM (Intune)
• Expertise in Windows 10 and 11, as well as iOS
• Active Directory, ConnectWise, PowerShell experience
• Experience with AWS WorkSpaces, DocuSign, Freshservice, OneDrive, SharePoint, and Dayforce

What We Offer
• Competitive pay with annual market analysis
• 100% health/dental coverage
• Up to 5% match on retirement savings
• Virtual healthcare
• Great perks
• Unlimited counselling and support for you and your family
• Opportunities for career growth and professional development
• A dynamic and supportive work environment