Help Desk Specialist

4 days ago

Vancouver, British Columbia, Canada Axiom Builders Full time
About Axiom Builders

Axiom Builders is a leading construction partner for major developers in residential and commercial construction, with a portfolio of over 40 projects in motion. Our team of 500+ professionals is dedicated to meeting client expectations and delivering quality products.

The Role

We're seeking a customer-centric Help Desk Specialist to join our head-office IT team. As the frontline of support, you'll be responsible for troubleshooting workstations and software issues, managing hardware and software inventory, and handling vendor relationships.

Key Responsibilities
  • Onboard and offboard employees with required hardware and software
  • Troubleshoot workstations and software issues across departments
  • Manage hardware, software, and device inventory
  • Manage vendor relationships and procurement for new hardware and software needs
  • Update and maintain the 'IT Manual' and create user guide documentation
  • Handle and support audio/visual setup-ups on-site and off-site
Requirements
  • At least 1-2 years of experience in a Helpdesk role
  • Diploma in Computer Information Systems Administration or equivalent work experience
  • Experience with Windows Server and desktop operating systems
  • Experience with network infrastructure, including firewalls, switches, routers, and VPNs
  • Basic understanding of networking concepts (VLANs, routing, DNS, WAPs etc.)
  • Experience with VoIP phone systems
  • Familiarity with Microsoft O365 Administration, Ticketing systems
  • Previous experience with IT Inventory Management and MDM (Intune)
  • Expertise in Windows 10 and 11, as well as iOS
  • Experience with AWS WorkSpaces, DocuSign, Freshservice, OneDrive, SharePoint and Dayforce will be considered an asset
What We Offer
  • Competitive pay with annual market analysis
  • 100% health/dental coverage, up to 5% match on retirement savings, virtual healthcare, and great perks
  • Unlimited counselling and support for you and your family
  • Opportunities for career growth and development

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