Help Desk Specialist

1 week ago

Vancouver, British Columbia, Canada Axiom Builders Full time
About Axiom Builders

Axiom Builders is a leading construction company that specializes in residential and commercial construction projects. With over 5 million square feet under construction, our team of skilled professionals is dedicated to delivering high-quality projects that meet client expectations.

We are committed to safety and have achieved COR safety certification. Our portfolio includes iconic residential towers, LEED Gold office buildings, and purpose-built tenant improvements. We have received awards for our projects, including the 2023 Award of Excellence from the Council on Tall Buildings and Urban Habitat (CTBUH).

About the Role

Axiom Builders is seeking a customer-centric Help Desk Specialist to join our IT team. As the frontline of support, you will be responsible for providing technical assistance to our office and site staff. You will be required to travel to our job sites around the Lower Mainland to set up and troubleshoot IT equipment.

Key Responsibilities
  • Onboard and offboard employees with required hardware and software;
  • Manage the internal ticketing process and escalate tickets as needed;
  • Troubleshoot workstations and software issues across departments;
  • Lead offsite set-up, including telecom, wireless, copiers, firewalls, and access points;
  • Manage hardware, software, and device inventory;
  • Manage vendor relationships and procurement for new hardware and software needs;
  • Recommend procedure and process improvements;
  • Update and maintain the IT manual and create user guide documentation;
  • Handle and support audio/visual setup-ups on-site and off-site;
  • Work with end-users to foster technology adoption.
Requirements
  • At least 1-2 years of experience in a Help Desk role;
  • Diploma in Computer Information Systems Administration or equivalent work experience;
  • Experience with Windows Server and desktop operating systems;
  • Experience with virtualization technologies such as VMware and Hyper-V;
  • Experience with network infrastructure, including firewalls, switches, routers, and VPNs;
  • Friendly and confident in both verbal and written communication, with strong customer service skills;
  • Basic understanding of networking concepts;
  • Experience with VoIP phone systems;
  • Experience working with third-party vendors;
  • Familiarity with Microsoft O365 Administration, Ticketing systems;
  • Previous experience with IT Inventory Management and MDM (Intune);
  • Expertise in Windows 10 and 11, as well as iOS;
  • Active Directory, ConnectWise, PowerShell experience;
  • Experience with AWS WorkSpaces, DocuSign, Freshservice, OneDrive, SharePoint, and Dayforce will be considered an asset.
What We Offer
  • Competitive pay with annual market analysis;
  • 100% health/dental coverage, up to 5% match on retirement savings, virtual healthcare, and great perks;
  • Unlimited counselling and support for you and your family;
  • Unique projects with 40+ projects in motion, from skyline-changers to bespoke sales centres;
  • Career growth opportunities with twice-per-year performance feedback;
  • Learning and development opportunities with 15 offerings from our dedicated L&D team;
  • A supportive community with annual events to bring us together and connect across markets and teams;
  • A commitment to giving back with 2000+ volunteer hours since the launch of our Community Engagement program;
  • Leadership opportunities with 12 passionate execs focused on developing our teams and emerging leaders.

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