Strategic Account Director

4 months ago

Old Toronto, Canada Plusgrade Inc. Full time

Travel is not just about the destination; it's about every memory made along the way. We are dedicated to shaping the future of travel by partnering with 200+ airline, hospitality, cruise, passenger rail, and financial services companies to create new, meaningful revenue streams through incredible customer experiences. Rooted in our core values of being ambitious, innovative, and collaborative, we are driven to continuously raise the bar, exceed expectations, and bring out the best in everyone, fostering a culture where we believe we are better together, working towards an extraordinary future in travel. Come help us transform everyday travel into extraordinary experiences.

ABOUT THE ROLE:

In this dynamic role, you will be responsible for managing a portfolio of our strategic partners, supporting them to develop and execute strategic growth plans. You will be their trusted advisor, proactively identifying their needs and opportunities, and tailoring solutions that deliver measurable results.

WHAT YOU WILL BE DOING:
  1. Own and manage a portfolio of key strategic accounts: You will be responsible for the overall health and growth of your assigned accounts, exceeding revenue targets and driving deeper engagement.
  2. Build and develop strategic account plans (ADPs): Work with your partners to define their business goals and objectives, then implement customized plans to achieve them.
  3. Orchestrate the execution of our ADPs with the Partner Success Manager, with alignment with the other stakeholders.
  4. Build strong, long-term relationships: Cultivate trust and rapport with key decision-makers, becoming a valuable advisor and champion for their success.
  5. Negotiate and close on contract renewals: With the support of VP PSM, secure contract renewals, leveraging your deep understanding of your partner’s needs and our value proposition.
  6. Collaborate cross-functionally: Partner with internal teams (Product, Marketing, Finance, etc.) to ensure seamless experiences and drive successful outcomes.
  7. Analyze data and measure results: Track key metrics and KPIs, providing insights and recommendations to optimize client engagement and maximize value.
  8. Identify and proactively address your partner’s needs: Stay ahead of the curve, anticipating challenges and opportunities before they arise, and proposing solutions that add strategic value.
YOU ARE SOMEONE WITH:
  1. 10+ years of experience in account management, ideally with a focus on strategic accounts.
  2. Proven track record of exceeding revenue targets and driving significant account growth.
  3. Deep understanding of sales cycles and the ability to navigate high-level stakeholder relationships.
  4. Strong analytical and problem-solving skills, with the ability to translate data into actionable insights.
  5. Exceptional communication and interpersonal skills, with the ability to build trust and influence at all levels.
  6. Strategic thinking and a consultative approach, with the ability to tailor solutions to unique client needs.
  7. A passion for exceeding expectations and a relentless drive to win.
WHAT YOU’LL LOVE ABOUT US:
  1. RRSP/401(k) Matching/ Pension Matching
  2. Comprehensive Health Plans
  3. Flexible Paid Time Off
  4. Travel Experience Credit
  5. Annual Wellness Credit
  6. Team Events and Monthly Lunches
  7. Home Office/Commuter Credit
  8. Work From Anywhere Program
  9. Parental Leave Top Up
  10. Adventure Pass
OUR PROCESS:

Plusgrade is an equal-opportunity employer and is committed to providing an accessible recruitment process. We welcome applications from all qualified individuals and are committed to equal employment opportunities regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or mental disability, sexual orientation, and any other category protected by law. Upon request, we will provide accommodation for applicants with disabilities.

We believe in diversity and inclusivity and that is why our interview process is designed for a positive candidate experience and to ensure every candidate is evaluated equally. All applications will be reviewed by our Talent Team and the successful candidate(s) will go through the following recruitment process:

  1. Recruiter Phone Interview
  2. Hiring Manager Interview
  3. Take-home Assessment or remote coding exercise (if applicable)
  4. Team Interview

All candidates will be provided with feedback regardless if they pass or didn’t pass any of our interview stages. All your information will be kept confidential.

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