Director of Client Services

2 months ago

Montreal, Canada Evolving Web Full time

Do you want to take a leadership position at a growing digital agency and take our client relationship management practice to the next level?

Evolving Web’s Director of Client Services balances client demands with internal planning, ensuring that we deliver high-calibre web design and development services and work collaboratively with clients. You will be responsible for client retention by maintaining senior-level relationships and identifying additional opportunities with existing clients. You’ll also manage the risk associated with clients and goals for each account’s financial health, targets and objectives.

As this is a strategic role, you will be part of Evolving Web’s leadership team and collaborate closely with our co-founders to ensure alignment with our values, strategic objectives, and company roadmap. The role is based in our office in Montreal.

In this role, you will be expected to:

  • Build best-practice processes and systems to scale up the account and project management teams, enable them to better serve client needs, and increase opportunities for account growth
  • Drive excellence across the agency in our client deliverables, from strategic consultancy to creative product and execution
  • Oversee client communications and negotiations, provide senior-level client management support, and nurture client relationships
  • Manage the account management team, motivating continued excellence in deliverables and client service
  • Lead strategic conversations to establish long-term relationships with clients
  • Take ownership or strategic leadership of selected client accounts
  • Travel on an as-needed basis to grow client relationships, travel will fluctuate with activity and opportunity and at times the requirement will be greater
  • Work closely with finance on financial reporting, planning, and forecasting for individual clients, and across the entire agency
  • Review and analyze estimates, time entry, invoicing, contracts, and profitability on client accounts
  • Contribute to new business RFPs and pitches
  • Sell new service offerings with the goal of creating recurring revenue accounts and identifying new growth opportunities for the long-term

What kind of skill set do you need to be successful in your role within the Evolving community?

  • You have 8-10 years of agency experience
  • A proven track record of successfully managing client accounts in the digital space
  • You have an understanding of Evolving Web’s services and how to position them
  • You are an excellent listener and have the ability to understand client needs
  • You have good estimation and negotiation skills
  • You are motivated by managing client relationships and enjoy making presentations
  • You have experience tracking goals and results at the agency level
  • Experience hiring, managing, and developing a team that is responsible for the day-to-day execution of client accounts
  • Must thrive on building highly effective teams and possess strong people management skills
  • Should be financially disciplined and feel at home working on Excel spreadsheets and internal accounting and forecasting programs
  • You contribute to the culture of the agency and participate in activities that develop a feeling of belonging to it
  • Experience selling to the US market
  • You have excellent communication skills

Bonus for:

  • Excellent spoken and written French
  • Technical or design expertise
  • Knowledge of Drupal, WordPress, and/or mobile development
  • Experience working with institutional clients

What We Offer:

  • Impact: Work on projects for prestigious organizations that impact the lives of tens of thousands of users every day
  • Challenge: Opportunity to take ownership of projects with a high level of creative and technical complexity
  • Learning & Growth: A collaborative environment that encourages continuous learning and mentorship
  • Culture: A company with a team from around the world that feels like a family
  • Flexible hybrid: For candidates based in Montreal and its suburbs, this role follows a hybrid work schedule, with three days in the office and two days working remotely each week. For those residing outside of Montreal and its surrounding areas, this position is fully remote


Ready to make a difference? Join us and help shape the future of digital experiences

#J-18808-Ljbffr

  • Director Client Services

    2 months ago

    Montreal, Canada Talentuch Full time

    p>It's a successful Canadian company that provides businesses with the best CRM decisions for different kinds of businesses. The company has completed more than 300 successful customer relationship management (CRM) implementations for recognized systems.Role Overview:The company is currently seeking a Director of Professional Services in Montreal, Quebec who...

  • Strategic Director of Client Relationships

    2 months ago

    Montreal, Quebec, Canada Evolving Web Full time

    Director of Client EngagementAt Evolving Web, we are seeking a highly skilled Director of Client Engagement to lead our client relationship management practice to new heights.This is a strategic role where you will balance client demands with internal planning, ensuring the delivery of high-calibre web design and development services. You will be responsible...

  • Client Sales Director

    4 months ago

    Montreal, Canada Arista Full time

    Job DescriptionWho You’ll Work WithAs a team member of the Arista Sales team, you are the face of Arista to our customers; their internal champion for the problems they need to solve. As their champion you will align Arista’s technical resources to achieve your customer’s business outcome. You will partner with some of the most skilled Customer...

  • Client Sales Director

    4 months ago

    Montreal, Canada Arista Full time

    Job DescriptionWho You’ll Work WithAs a team member of the Arista Sales team, you are the face of Arista to our customers; their internal champion for the problems they need to solve. As their champion you will align Arista’s technical resources to achieve your customer’s business outcome. You will partner with some of the most skilled Customer...

  • Client Sales Director

    6 months ago

    Montreal, Canada Arista Full time

    Job DescriptionWho You’ll Work WithAs a team member of the Arista Sales team, you are the face of Arista to our customers; their internal champion for the problems they need to solve. As their champion you will align Arista’s technical resources to achieve your customer’s business outcome. You will partner with some of the most skilled Customer...

  • Client Director

    4 months ago

    Montreal, Canada Arista Full time

    p>Arista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments. What sets us apart is our relentless pursuit of innovation. We leverage the latest advancements in cloud computing, artificial intelligence, and software-defined networking to provide our clients with a competitive edge...

  • Client Sales Director

    4 months ago

    Montreal, Canada Arista Full time

    Arista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments. What sets us apart is our relentless pursuit of innovation. We leverage the latest advancements in cloud computing, artificial intelligence, and software-defined networking to provide our clients with a competitive edge in...

  • Client Sales Director

    6 months ago

    Montreal, Canada Arista Full time

    Arista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments. What sets us apart is our relentless pursuit of innovation. We leverage the latest advancements in cloud computing, artificial intelligence, and software-defined networking to provide our clients with a competitive edge in...

  • Senior Client Service Specialist

    3 days ago

    Montreal, Quebec, Canada Royal Bank of Canada Full time

    About UsRoyal Bank of Canada is a leading financial institution dedicated to helping our clients thrive and communities prosper.SalaryThe estimated annual salary for this role is between $60,000 - $80,000, depending on experience and qualifications.Job DescriptionCompany Overview: As a Senior Client Service Specialist, you will be part of a close-knit team...

  • Strategic Client Services Leadership Role

    3 weeks ago

    Montreal, Quebec, Canada Evolving Web Full time

    Evolving Web is a leading digital agency seeking an experienced Director of Client Services to take our client relationship management practice to the next level.This strategic role requires a leader who can balance client demands with internal planning, ensuring high-calibre web design and development services are delivered collaboratively with clients. Key...

  • Operations Director for Material Resources

    4 weeks ago

    Montreal, Quebec, Canada Cree Board of Health and Social Services of James Bay (CBHSSJB) Full time

    Job SummaryWe are seeking a highly skilled Operations Director for Material Resources to oversee the management of our organization's material resources and biomedical equipment. This is a key role that requires strong leadership, strategic thinking, and excellent communication skills.About UsThe Cree Board of Health and Social Services of James Bay...

  • Director of Care

    4 months ago

    Montreal, Canada Accreditation Canada International Full time

    h3>Regional Director, International OperationsJob DescriptionPosted Thursday, June 13, 2024 at 4:00 AMRegional Director, International OperationsTerms: Full-time PermanentSalary: Commensurate with experienceABOUT THE ROLE:The Regional Director, International Operations is a member of HSO’s International Accreditation team and leadership team. The Regional...

  • Client Services Co-ordinator

    2 months ago

    Montreal, Canada Evolving Web Full time

    Do you want to take a leadership position at a growing digital agency and take our client relationship management practice to the next level? Evolving Web’s Director of Client Services balances client demands with internal planning, ensuring that we deliver high-calibre web design and development services and work collaboratively with clients. You will be...

  • Lead Professional Services Director

    3 weeks ago

    Montreal, Quebec, Canada Talentuch Full time

    Talentuch is seeking a seasoned professional to fill the role of Lead Professional Services Director in our Montreal office. With over 300 successful CRM implementations under its belt, our company has established itself as a leader in the industry.About the Role:The ideal candidate will possess exceptional leadership skills, with a proven track record of...

  • Director, Audit Private

    3 days ago

    Montreal, Canada Exceleris Full time

    h3>Director Finance & Tax - Well Known Family Office AdvisoryPosition: Finance & Tax Director – Family OfficeLocation: Downtown Montreal / 3-4 Days RemoteSalary: $120-150K plus bonus (based on experience)Our client, a dynamic Montreal-based private advisory firm that maintains a portfolio of wealthy clients, is looking for a motivated individual to join...

  • Strategic Media Director

    4 weeks ago

    Montreal, Quebec, Canada Wavemaker Full time

    About This RoleWe are seeking a highly skilled Strategic Media Director to lead client-facing work for notable brands that have an appetite for innovation and exploring the new and different.Key Responsibilities:Develop strategic objectives and media plans that align with the client's marketing direction, maximizing business opportunities while providing...

  • Strategic Professional Services Director

    1 month ago

    Montreal, Quebec, Canada Solutions Metrix Full time

    Job SummarySolutions Metrix is seeking a seasoned Director of Client Solutions to lead our Professional Services practice in Montreal, Quebec. As a key member of our executive team, you will be responsible for delivering exceptional results and driving business growth.About the RoleWe are looking for an accomplished professional with 10+ years of experience...

  • Digital Experience Director

    3 weeks ago

    Montreal, Quebec, Canada Evolving Web Full time

    About the RoleWe are seeking an experienced Digital Experience Director to lead our client relationship management practice at Evolving Web.This strategic role involves balancing client demands with internal planning, ensuring we deliver high-calibre web design and development services and work collaboratively with clients.

  • Account Director

    4 months ago

    Montreal, Canada Made In Full time

    Account DirectorWe are a team of leaders serving brands and influencers with creative and strategic solutions. As Account Director, you are the main conductor of integrated marketing mandates. Under the supervision of the Director of Brands and Consulting Services, your mission is to support clients and the team in the deployment of mandates to deliver the...

  • Financial Services Client Experience Specialist

    4 weeks ago

    Montreal, Quebec, Canada Royal Bank of Canada Full time

    Client Financial Support RoleWe are seeking a skilled Credit Management Resolution Officer to join our team at Royal Bank of Canada. As a member of our Credit Management and Recoveries team, you will act as an ambassador for the RBC brand, delivering exceptional client experiences by providing financial advice and payment solutions.About the OpportunityYou...