Strategic Professional Services Director

7 days ago


Montreal, Quebec, Canada Solutions Metrix Full time

Job Summary

Solutions Metrix is seeking a seasoned Director of Client Solutions to lead our Professional Services practice in Montreal, Quebec. As a key member of our executive team, you will be responsible for delivering exceptional results and driving business growth.

About the Role

We are looking for an accomplished professional with 10+ years of experience in Professional Services roles, demonstrating significant growth and increasing responsibility. You should have a proven track record of leading high-performing teams and managing multiple projects simultaneously.

Key Responsibilities

  • Lead and direct all implementation efforts from project conception to completion, ensuring seamless delivery and customer satisfaction.
  • Manage client onboarding, sales handoff to delivery, consulting practice, technology practice, including configuration, development, and integration.
  • Develop and enhance consulting services and solutions, driving profitable growth and quality delivery.
  • Collaborate with the product team to build technology that drives automation and product enhancements.
  • Be an escalation point for customers and work closely with implementation teams on technical matters as needed.

Requirements

  • 7+ years of leading Professional Services practices or books of business in a fast-paced environment with proven success tracking P&L.
  • Comfortable leading pre/post sales discussions with all levels of customer resources, technical to executive.
  • Understanding of financial metrics associated with Services Delivery (Utilization, Margin, Delivery Efficiency, etc.).
  • Demonstrated ability to manage multiple projects at once, with good time management skills.
  • Prior experience writing SOWs and leading implementations.
  • Comfortable with JIRA, Tempo, and CRMs (Creatio and Microsoft).

About Us

Solutions Metrix is a leading provider of CRM implementation services, with a proven track record of delivering exceptional results for clients across various industries. We offer a dynamic work environment, competitive salary, and comprehensive benefits package.

Estimated Salary: $120,000 - $150,000 per year, depending on experience and qualifications.



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