Strategic Client Services Leadership Role

1 day ago


Montreal, Quebec, Canada Evolving Web Full time

Evolving Web is a leading digital agency seeking an experienced Director of Client Services to take our client relationship management practice to the next level.

This strategic role requires a leader who can balance client demands with internal planning, ensuring high-calibre web design and development services are delivered collaboratively with clients. Key responsibilities include maintaining senior-level relationships, identifying additional opportunities with existing clients, and managing client retention and financial health.

The ideal candidate will be part of Evolving Web's leadership team and collaborate closely with co-founders to ensure alignment with values, strategic objectives, and company roadmap.

Responsibilities include:

  • Developing best-practice processes and systems to scale up account and project management teams
  • Driving excellence in client deliverables, from strategic consultancy to creative product and execution
  • Overseeing client communications and negotiations, providing senior-level client management support, and nurturing client relationships
  • Managing the account management team, motivating continued excellence in deliverables and client service
  • Leading strategic conversations to establish long-term relationships with clients
  • Taking ownership or strategic leadership of selected client accounts

This is a challenging role that requires a strong skill set, including 8-10 years of agency experience, a proven track record of successfully managing client accounts in the digital space, and excellent communication skills. Bonus qualifications include technical or design expertise, knowledge of Drupal, WordPress, and/or mobile development, and experience working with institutional clients.

We offer a competitive salary range of $120,000 - $160,000 per year, depending on experience, plus benefits, and a hybrid work schedule. If you're a motivated and results-driven professional looking for a new challenge, we encourage you to apply.



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