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Service Centre Manager

3 months ago

Kitchener, Canada Accoravillage Full time

GoRight is an innovator in the transportation maintenance industry. For over 15 years, we have provided customers with exceptional and transformative maintenance solutions. We believe that working with leading-edge technology in our shops is just as important as being innovators in all areas of our business.

Working at GoRight is more than a career for our people. We are a place that lives our values and are committed to delivering exceptional results to our employees and customers. We take our values seriously and are committed to safety, quality, responsiveness, honesty, integrity, and personal initiative every day.

The Service Centre Manager leverages their complete knowledge of truck and trailer maintenance and repairs, regulatory compliance, and leadership of teams and processes to manage the day-to-day operations of the service department, personnel and expenses in order to achieve defined business goals.

In this role, you will be responsible for:

  1. Leadership for all aspects of the Service Centre truck and trailer technician teams including productive team planning, communications, performance and attendance
  2. Following all standard work methods and processes, identifying waste and areas for improvement
  3. Coaching technicians, managing and inspecting technician work and performance to meet GoRight repair standards and customer requirements
  4. Building and maintaining customer relationships
  5. Managing customer issues and concerns
  6. Providing quotes as required, to internal and external customers
  7. Achievement of annual budgeted revenue and expense contributions
  8. Monitoring internal scorecards to identify areas for improvement
  9. Reviewing and ensuring shop supplies inventories are available, supporting the Supply Chain organization as required
  10. Follow OEM requirements for processing of warranty work
  11. Assist with overseeing and managing the facility and grounds so they are maintained, safe, and organized
  12. Monitor and maintain Corporate 6S standards in all areas

Requirements for the role include:

  1. 310T License
  2. Minimum 5 years managerial/supervisory experience in a service centre environment
  3. Truck and Trailer parts knowledge
  4. Effective strategic thinking and problem solving skills
  5. Exceptional customer engagement service skills and experience
  6. Strong organizational and time management skills
  7. Exceptional communication and interpersonal skills
  8. Strong technical skills related to transportation

At GoRight, we are dedicated to fostering a culture of belonging that enables us to serve the diverse needs of our community effectively. As part of our commitment to equity, diversity, and inclusion, we value applicants who have demonstrated a similar dedication and recognize the importance of diverse perspectives, experiences, and expertise in achieving our mission.

We are committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment, and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require an accommodation, please email us at careers@gorightfleet.com .

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