Assistant Manager

2 months ago

Kitchener, Ontario, Canada Belron Canada Full time

About the Role

We are seeking a highly motivated and experienced Assistant Manager to join our team at Belron Canada. As an Assistant Manager, you will play a key role in supporting the Service Centre Manager in planning and executing the day-to-day activities of our service centres.

Main Responsibilities

  • Assist the Service Centre Manager in maximizing sales and profits by meeting and exceeding financial targets.
  • Assist the Service Centre Manager in establishing store objectives and implement strategies to achieve them.
  • Evaluate team results according to performance indicators (KPIs) in order to make recommendations.
  • Make recommendations to improve operational processes.
  • Ensure customer expectations are consistently exceeded.
  • Help develop and maintain a strong trade and fleet customer base.
  • Help recruit, train and coach team members on an ongoing basis.
  • Promote a safe and productive work environment where employees can achieve their professional and personal objectives.
  • Provide technical support to Interlock and glass technicians.
  • Ensure compliance with all insurance partners.
  • Ensure full adherence to all company policies and procedures, including all safe work practices.
  • Manage inventory levels to ensure product availability.
  • Maintain a professional appearance, demeanor, and attitude at all times.
  • Fulfill all responsibilities of Service Centre Manager in their absence.

Requirements

  • Minimum of three (3) years of experience in sales, customer service and/or management.
  • Flexibility to work varied schedules and work locations.
  • Mechanical aptitudes.
  • Customer focused and results oriented.
  • Team oriented with ability to lead and motivate.
  • Exceptional communication and problem solving skills.
  • Proficient in MS Office applications.

About Belron Canada

Belron Canada is an integral part of the Belron International family, a global leader in auto glass repair and replacement, and forward-facing digital camera calibration. We operate 325+ service centres, 2 distribution centres and 26 warehouses across 10 provinces, and are home to over 1,200 employees.

We believe that genuine care can make a real difference in the customer experience, and it begins with making a difference in the careers of our team members.

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