Dispatch Technician

3 days ago


Montreal, Canada Willis Towers Watson Full time

The Role

The Dispatch Technician for Onsite Support Services (OSS) collaborates within the Global Service Management team to guarantee the successful provision of in-office technology support. This role involves providing on-site technical assistance to colleagues, resolving hardware and software issues that cannot be addressed remotely. Moreover, the Dispatch Technician ensures the efficient configuration of technical workspaces and distribution of hardware and IT peripherals.

This position is specifically aligned with a set of Technology Services within the Service Management & Governance group. The primary responsibility is to achieve the successful delivery of services in compliance with WTW standards and contractual agreements with partners. This ensures the fulfillment of business requirements and alignment with company and business segment strategies.

The Responsibilities

Onsite Support Key Responsibilities

  • Provide on-site technical support to colleagues that includes, troubleshooting hardware, software, and the setup of laptops as required.
  • Install, configure, and maintain in-office workspaces, printers and other IT peripherals as required.
  • Collaboration with other IT teams to ensure the seamless integration of systems and resolve various complex technical issues that cannot be resolved remotely.
  • Support the business in aligning existing or new service. delivery, support solutions to meet requirements and expectations whilst aligning to company strategies.
  • Effectively manage the purchasing, distribution, and stock level of IT peripherals within designated locations
  • Diagnose and resolve technical issues promptly and efficiently.
  • Escalate unresolved or systemic issues to the appropriate IT support teams and follow-up to ensure timely resolution.
  • Following a ‘Hub and Spoke’ model, this role will work very closely with the wider Service management team. The technician will have a set hub location but will be required to travel to other WTW sites as needed to provide in office support.
  • Collaborate with the 3rd party vendors and engage in the management/operation of those services and its resources to maintain high-quality outcomes.

The Requirements

  • Minimum of 2-3 years’ experience as an onsite support technician for Local Services (On-site Support Services) Technology Services.
  • Desired Qualifications, Microsoft Intune fundamentals and Microsoft Azure fundamentals
  • Understanding of Information Technology Infrastructure Library (ITIL) principles for delivering standardized IT services.
  • Travel within the local region will be required to provide in office technical support.
  • Strong customer service and communication skills.
  • Ability to adapt to changing technologies and user needs.
  • Proven ability to resolve and set up hardware to include desktops, laptops, and technical equipment.
  • Previous experience dealing with change delivery of local technical service teams.
  • Previous experience of working with large service provider for delivery of effective solutions and services.
  • Propagate a culture of excellence, openness, communication, and support.
  • Assist in the ongoing development and implementation of solutions that are appropriate for the WTW environment.
  • Apply technology awareness and associated management skills to guide Service partner and other team members to achieve their full potential.

Equal Opportunity Employer

#J-18808-Ljbffr
  • Associate, Dispatch

    2 months ago


    Montreal, Canada Aecon Full time

    What is the Opportunity? Faster.Smarter.Safer.  This is how Aecon Utilities is committed to delivering projects. Aecon Utilities is ready to become Canada’s #1 utility construction provider and we're looking for a Dispatch Associate to help us get there! Aecon Technical Solutions Inc. employs highly-trained technicians to perform...

  • Associate, Dispatch

    4 weeks ago


    Montreal, Canada Aecon Full time

    What is the Opportunity? Faster.Smarter.Safer.  This is how Aecon Utilities is committed to delivering projects. Aecon Utilities is ready to become Canada’s #1 utility construction provider and we're looking for a Dispatch Associate to help us get there! Aecon Technical Solutions Inc. employs highly-trained technicians to perform...

  • Dispatch Coordinator

    2 weeks ago


    Montreal, Quebec, Canada Reparation Dent Tec Repair Full time

    Reparation Dent Tec Repair is a leading provider of dent repair services, specializing in automotive repairs. We pride ourselves on delivering exceptional service and exceeding customer expectations.Responsibilities: Receive incoming repair requests and prioritize based on urgency and location. Coordinate with repair technicians to schedule appointments and...

  • Associate, Dispatch

    1 month ago


    Montreal, Canada Aecon Concessions Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: It has come to our attention that various international organizations or individuals have been offering false employment opportunities at Aecon Group Inc. Aecon Group Inc. employment policies and processes...

  • Associate, Dispatch

    1 month ago


    Montreal, Canada Aecon Concessions Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: It has come to our attention that various international organizations or individuals have been offering false employment opportunities at Aecon Group Inc. Aecon Group Inc. employment policies and processes...

  • Associate, Dispatch

    1 month ago


    Montreal, Canada Aecon Concessions Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: It has come to our attention that various international organizations or individuals have been offering false employment opportunities at Aecon Group Inc. Aecon Group Inc. employment policies and processes...

  • Associate, Dispatch

    4 weeks ago


    Montreal, Canada Aecon Concessions Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: It has come to our attention that various international organizations or individuals have been offering false employment opportunities at Aecon Group Inc. Aecon Group Inc. employment policies and processes...

  • Associate, Dispatch

    4 weeks ago


    Montreal, Canada Aecon Concessions Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: It has come to our attention that various international organizations or individuals have been offering false employment opportunities at Aecon Group Inc. Aecon Group Inc. employment policies and processes...

  • Dispatch Associate

    2 weeks ago


    Montreal, Canada Aecon Concessions Full time

    Select how often (in days) to receive an alert: It has come to our attention that various international organizations or individuals have been offering false employment opportunities at Aecon Group Inc. Aecon Group Inc. employment policies and processes involve interviews, and candidates who seek employment are never required to pay us any sum of...

  • Dispatch Associate

    2 weeks ago


    Montreal, Canada Aecon Concessions Full time

    Select how often (in days) to receive an alert: It has come to our attention that various international organizations or individuals have been offering false employment opportunities at Aecon Group Inc. Aecon Group Inc. employment policies and processes involve interviews, and candidates who seek employment are never required to pay us any sum of...


  • Montreal, Quebec, Canada Lexia Communications Inc. Full time

    Lexia Communications Inc. is looking for a Full-Time Office Admin/Dispatcher in Montréal, QCMust be Fluent in English and FrenchDuties: Office Administrative duties Dispatch duties Organize files and keep monthtomonth invoice records Create/collect new and pending invoices from clients Checking the schedule of technicians Coordinate with employees in the...


  • Montreal, Quebec, Canada Johnston Equipment Full time

    Bilingual Service Dispatch Coordinator As a Service Administrator, you are part of a large team that is the critical backbone to the success of the National Call Centre department. You assist technicians and customers with obtaining purchase orders and auditing invoices for discrepancies. You will move service work orders through to closing and obtain...


  • Montreal, Canada Johnston Equipment Full time

    Bilingual Service Dispatch Coordinator As a Service Administrator, you are part of a large team that is the critical backbone to the success of the National Call Centre department. You assist technicians and customers with obtaining purchase orders and auditing invoices for discrepancies. You will move service work orders through to closing and...


  • Montreal, Canada Johnston Equipment Full time

    Bilingual Service Dispatch Coordinator As a Service Administrator, you are part of a large team that is the critical backbone to the success of the National Call Centre department. You assist technicians and customers with obtaining purchase orders and auditing invoices for discrepancies. You will move service work orders through to closing and...


  • Montreal, Quebec, Canada Enviroair Full time

    TERMS OF EMPLOYMENT Full time (weekdays) 37.5 hours per week Flexible schedule between 7:00 am and 5:00 pm Possibility of teleworking 2 days/week Gym on site Insurance: full medical and dental Group RRSP plan Continuing educationWe are looking for a motivated and very customer service oriented individual to meet the needs of our customers in terms of...

  • Bilingual Dispatcher

    2 weeks ago


    Montreal, Quebec, Canada Canon Canada Full time

    **Bilingual Dispatcher - Hybrid**By monitoring all Field Service Route Management System activities and collaborating with Field Service Team Managers, you will be responsible for ensuring our service technicians are minimizing their travel time between customer calls.**Key Responsibilities**- Assist the Field Service Technicians to maintain a response time...


  • Montreal, Quebec, Canada GAV MGMT Full time

    As the Service Coordinator Assistant you will coordinate between clients and service technicians. Responsibilities include receiving, staging, and dispatching equipment for the Technician team. The Service Coordinator Assistant will produce daily/weekly schedules as well as provide necessary documents/information in line with current workloads and due dates....


  • Montreal, Canada Randstad Canada Full time

    Our Montreal-based client is looking for an accounting technician to join its team. Under the supervision of the Controller - Financial and Administrative Management, the technician will be primarily responsible for processing supplier invoices, customer invoicing, accounts receivable management and preparing month-end entries. He/she will also be involved...


  • Montreal, Quebec, Canada Randstad Canada Full time

    Our Montreal-based client is looking for an accounting technician to join its team. Under the supervision of the Controller - Financial and Administrative Management, the technician will be primarily responsible for processing supplier invoices, customer invoicing, accounts receivable management and preparing month-end entries. He/she will also be involved...


  • Montreal, Canada Ultra Full time

    Forensic Technology, une société de LeadsOnline Forensic Technology, a LeadsOnline company, is the pioneer of automated ballistic identification, and the creator of IBIS (Integrated Ballistic Identification System) technology used in over 80 countries to combat and prevent firearm crime. Sous la supervision du responsable des services sur site Under the...