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Dispatch Coordinator
2 weeks ago
Responsibilities:
- Receive incoming repair requests and prioritize based on urgency and location.
- Coordinate with repair technicians to schedule appointments and dispatch them to job sites.
- Monitor technician progress and provide updates to customers as needed.
- Maintain accurate records of appointments, job statuses, and technician availability.
- Handle customer inquiries and resolve any issues or concerns in a timely manner.
- Collaborate with other departments to ensure efficient workflow and customer satisfaction.
Requirements:
- High school diploma or equivalent.
- Previous experience in dispatching, scheduling, or customer service preferred.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency in computer systems and scheduling software.
- Ability to work in a fastpaced environment and adapt to changing priorities.
- Knowledge of automotive repair industry is a plus.
Salary:
$22.40 per hour
Expected hours: 40 per week
Benefits:
- Dental care
- Extended health care
- Onsite parking
- Vision care
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- dispatching: 1 year (preferred)
Ability to Commute:
- Montreal, QC (required)
Ability to Relocate:
- Montreal, QC: Relocate before starting work (required)
Work Location:
In person
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