Bilingual Service Dispatch Coordinator

7 months ago

Montreal, Canada Johnston Equipment Full time

Bilingual Service Dispatch Coordinator

As a Service Administrator, you are part of a large team that is the critical backbone to the success of the National Call Centre department. You assist technicians and customers with obtaining purchase orders and auditing invoices for discrepancies. You will move service work orders through to closing and obtain missing information to accurately bill customers. 

Johnston Equipment is a dynamic team working together for a common goal: client satisfaction. At GNJ every client and employee is valued and important.

We offer our employees:

A stable company who stands behind 65 years of business excellence Competitive compensation Work/ life balance The chance to expand your professional and personal skills Learning with a national leader in a most critical industry, material handling

The ideal candidate is highly organized and can manage high volumes of data entries. You will need to be responsive with a strong sense of urgency, and have a high level of speed and attention to detail to audit technical quotations, maintain data integrity within business systems, and manage order entry processes. You must be a clear and efficient communicator to handle both customer and technicians’ requests. Your customer care attitude will be the key to your success. 

Goals:

Optimally manage the administration and completion of purchase order processes Maximize the efficiency of onsite services to customers through productive management and administration of technician work orders Accurately oversee the posting of lost time for technicians, work order statuses, and billing and re-billing of services Ensure the timely response to inquiries through support of the queue of customer requests

Key Work Activities:

Receive incoming customer calls and input customer requests to be dealt with by service dispatch coordinators Post technician work orders Manage the open work order email inbox and reply to internal emails in a timely manner Request modifications, changes, and additions to customer equipment Receive purchase orders and close completed work orders Liaise with road service technicians to coordinate service calls, post lost time, and provide additional information as needed to support them in their service call duties

Here at Johnston we believe that attitude is everything so bring your “make a difference” personality and strong work ethic and be ready to succeed

You make a difference:  The Service Administrator is key to maintaining data integrity within our business system and for the accurate output of billing to our customers. They also provide back-up support to the Call Centre and both of these important tasks ensure customer satisfaction. The accurate billing allows for prompt payment and an effortless customer experience.

Johnston Equipment is working together for continuous improvement, sustainable outcomes and outstanding customer care. Live the values. Reap the rewards.

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