Bilingual Service Dispatch Coordinator

1 week ago

Montreal, Quebec, Canada Johnston Equipment Full time

Bilingual Service Dispatch Coordinator

As a Service Administrator, you are part of a large team that is the critical backbone to the success of the National Call Centre department. You assist technicians and customers with obtaining purchase orders and auditing invoices for discrepancies. You will move service work orders through to closing and obtain missing information to accurately bill customers.

Johnston Equipment is a dynamic team working together for a common goal: client satisfaction. At GNJ every client and employee is valued and important.

We offer our employees:

A stable company who stands behind 65 years of business excellence Competitive compensation Work/ life balance The chance to expand your professional and personal skills Learning with a national leader in a most critical industry, material handling

The ideal candidate is highly organized and can manage high volumes of data entries. You will need to be responsive with a strong sense of urgency, and have a high level of speed and attention to detail to audit technical quotations, maintain data integrity within business systems, and manage order entry processes. You must be a clear and efficient communicator to handle both customer and technicians' requests. Your customer care attitude will be the key to your success.

Goals:

Optimally manage the administration and completion of purchase order processes Maximize the efficiency of onsite services to customers through productive management and administration of technician work orders Accurately oversee the posting of lost time for technicians, work order statuses, and billing and re-billing of services Ensure the timely response to inquiries through support of the queue of customer requests

Key Work Activities:

Receive incoming customer calls and input customer requests to be dealt with by service dispatch coordinators Post technician work orders Manage the open work order email inbox and reply to internal emails in a timely manner Request modifications, changes, and additions to customer equipment Receive purchase orders and close completed work orders Liaise with road service technicians to coordinate service calls, post lost time, and provide additional information as needed to support them in their service call duties

Here at Johnston we believe that attitude is everything so bring your "make a difference" personality and strong work ethic and be ready to succeed

You make a difference: The Service Administrator is key to maintaining data integrity within our business system and for the accurate output of billing to our customers. They also provide back-up support to the Call Centre and both of these important tasks ensure customer satisfaction. The accurate billing allows for prompt payment and an effortless customer experience.

Johnston Equipment is working together for continuous improvement, sustainable outcomes and outstanding customer care. Live the values. Reap the rewards.

  • Coordinator, Dispatch

    1 week ago

    Montreal, Quebec, Canada Lantic Inc. Full time

    WHY JOIN LANTIC? It's simple: we strive to be a great company to partner with, work for and invest in, offering bestinclass portfolio of natural sweetener solutions. With over 130 years of experience, we have proven that we are committed to creating lasting brand connections and longterm business partnerships. We stand proud of our heritage, and as we grow,...

  • Service/warehouse Coordinator

    1 week ago

    Montreal, Quebec, Canada GAV MGMT Full time

    As the Service Coordinator Assistant you will coordinate between clients and service technicians. Responsibilities include receiving, staging, and dispatching equipment for the Technician team. The Service Coordinator Assistant will produce daily/weekly schedules as well as provide necessary documents/information in line with current workloads and due dates....

  • Dispatch Coordinator

    1 week ago

    Montreal, Quebec, Canada Reparation Dent Tec Repair Full time

    Reparation Dent Tec Repair is a leading provider of dent repair services, specializing in automotive repairs. We pride ourselves on delivering exceptional service and exceeding customer expectations.Responsibilities: Receive incoming repair requests and prioritize based on urgency and location. Coordinate with repair technicians to schedule appointments and...

  • Bilingual Dispatcher

    1 week ago

    Montreal, Quebec, Canada Canon Canada Full time

    **Bilingual Dispatcher - Hybrid**By monitoring all Field Service Route Management System activities and collaborating with Field Service Team Managers, you will be responsible for ensuring our service technicians are minimizing their travel time between customer calls.**Key Responsibilities**- Assist the Field Service Technicians to maintain a response time...

  • Dispatcher, Trucks

    1 week ago

    Montreal, Quebec, Canada Transport Gaston Nadeau inc. Full time

    Education: No degree, certificate or diploma Experience: 7 months to less than 1 yearTasks: Perform general office duties Provide customer service Advise vehicle operators of traffic and other problems Dispatch personnel according to schedules and work orders Dispatch personnel as required by emergency situations Schedule assignments and coordinate...

  • Bilingual Senior Service Representative

    1 week ago

    Montreal, Quebec, Canada Procom Full time

    Représentant de service sénior bilingue Au nom de notre client dans le secteur de la vente au détail, Procom recherche un Représentant de service senior bilingue. Représentant de service sénior bilingue - Rôle • Le représentant de service bilingue effectuera une variété de tâches administratives et de bureau, ainsi que des tâches de gestion...

  • Bilingual Senior Service Representative

    1 week ago

    Montreal, Quebec, Canada BeachHead Inc. Full time

    Integrity, knowledge, imagination, skill, diversity and teamwork, do you hold them all? Do you have ideas and ideals? Are you a great advisor and a coordinator? Are you a versatile self-starter who can adapt quickly to new environments? Then, Apply Now Working with one of the top financial clients this role calls for a Bilingual Senior Service...

  • After-sales Service Dispatcher/coordinator

    1 week ago

    Montreal, Quebec, Canada Enviroair Full time

    TERMS OF EMPLOYMENT Full time (weekdays) 37.5 hours per week Flexible schedule between 7:00 am and 5:00 pm Possibility of teleworking 2 days/week Gym on site Insurance: full medical and dental Group RRSP plan Continuing educationWe are looking for a motivated and very customer service oriented individual to meet the needs of our customers in terms of...

  • Bilingual Senior Service Representative

    1 week ago

    Montreal, Quebec, Canada Procom Full time

    Représentant de service sénior bilingueAu nom de notre client dans le secteur de la vente au détail, Procom recherche un Représentant de service senior bilingue.Représentant de service sénior bilingue - Rôle• Le représentant de service bilingue effectuera une variété de tâches administratives et de bureau, ainsi que des tâches de gestion...

  • Bilingual Senior Service Representative

    1 week ago

    Montreal, Quebec, Canada BeachHead Inc. Full time

    Integrity, knowledge, imagination, skill, diversity and teamwork, do you hold them all? Do you have ideas and ideals? Are you a great advisor and a coordinator? Are you a versatile self-starter who can adapt quickly to new environments? Then, Apply NowWorking with one of the top financial clients this role calls for a Bilingual Senior Service Representative...

  • Driver and Fleet Coordinator Driver and Fleet Coordinator

    1 week ago

    Montreal, Quebec, Canada TRENTWAY-WAGAR INC Full time

    Position: Driver and Fleet Coordinator, Seasonal Part TimeCompany: Coach Canada/Trentway-WagarAct as the primary contact and support for drivers.Coordinate daily schedules of fleet and drivers for efficient resource utilization.Ensure compliance with transportation regulations and safety standards.Provide exceptional employee support, resolving any...

  • Operations Dispatcher

    1 week ago

    Montreal, Quebec, Canada Canadian Tire Corporation Full time

    What you'll do The Domestic Transportation team at Canadian Tire is looking for a dedicated Operations Dispatcher to join the team. This position is focused on managing the transportation plan for shipments to and from customers nationwide, including CTR stores, vendors, distributions centres, third party hubs, and rail terminals. Working within a very...

  • Bilingual Service Coordinator

    1 week ago

    Montreal, Quebec, Canada GoCo Full time

    Who Are We?GoCo is a next-generation managed service provider that offers robust and flexible business communication technology like Unified Communications, Managed Networks, and Network Security to its customers.We are a group of experienced technology entrepreneurs from different backgrounds uniting their strengths and expertise to help businesses connect...

  • Service Coordinator

    1 week ago

    Montreal, Quebec, Canada CIMCO Full time

    Company ProfileWe offer our employees excellent compensation, medical and dental benefit programs, retirement savings options, career development opportunities, mentoring and continuing education.Position SummaryCIMCO Refrigeration is looking for a regular full time Service Coordinator for the Montreal Branch.Role Responsibilities Coordination of service...

  • Customer Support Service Dispatcher

    1 week ago

    Montreal, Quebec, Canada Hardt Equipment Manufacturing Inc. Full time

    Hardt est une entreprise manufacturière spécialisée dans l'industrie alimentaire située dans l'ouest de Montréal. Hardt est une entreprise privée, établie depuis longtemps, qui est rentable et qui a de beaux projets pour l'avenir Dans notre entreprise, les valeurs suivantes sont établies : communiquer activement, exprimer ses préoccupations et...

  • Service Coordinator

    1 week ago

    Montreal, Quebec, Canada Carmichael Engineering Ingénierie Carmichael Full time

    With us, it's always about peopleInnovation, excellence, integrity and determination are just some of the core values on which Carmichael is founded. These enduring values serve as guiding principles that have allowed us to thrive as a service provider of HVAC thermal systems for 100 years.Carmichael is a place where your experience will be valued and...

  • Service Coordinator

    1 week ago

    Montreal, Quebec, Canada Carmichael Engineering Ingénierie Carmichael Full time

    With us, it's always about peopleInnovation, excellence, integrity and determination are just some of the core values on which Carmichael is founded. These enduring values serve as guiding principles that have allowed us to thrive as a service provider of HVAC thermal systems for 100 years.Carmichael is a place where your experience will be valued and...

  • Dispatch Planner

    3 weeks ago

    Montreal, Quebec, Canada Lineage Logistics Full time

    DescriptionVersaCold is a food-first supply chain company with one of North America's largest cold chain networks. We're dedicated to ensuring the safety, quality and freshness of the food families eat. With 65 years of experience, we collaborate as entrusted partners to maintain cold chain integrity and deliver customized solutions to complex business...

  • Dispatch Planner

    1 month ago

    Montreal, Quebec, Canada Lineage Logistics Full time

    DescriptionVersaCold is a food-first supply chain company with one of North America's largest cold chain networks. We're dedicated to ensuring the safety, quality and freshness of the food families eat. With 65 years of experience, we collaborate as entrusted partners to maintain cold chain integrity and deliver customized solutions to complex business...

  • Dispatcher (Bilingual in English and Mandarin)

    1 week ago

    Montreal, Quebec, Canada UniUni (Uni Express Inc.) Full time

    Who Are We?As Canada's leading e-commerce delivery provider, UniUni is committed to growing a sustainable business for the communities it serves and enriching employee experience to propelling influential expansion in North America. With a people-driven mindset, UniUni was born in 2019 to ensure every industry loves e-commerce shipments.Why...