Director, Ancillary Revenue

2 months ago

Old Toronto, Canada CAPREIT Full time

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Reports To: Vice-President, Operations Services

Position Summary:

The Director, Ancillary Revenue & Business Development will report to the Vice-President, Operations Services and is responsible for the management and execution of revenue generating programs. The Director will strategically oversee current revenue contracts as well as identify and implement new regional and national financial growth opportunities. They will also be responsible for leading and supporting the team, and investigating software and technology opportunities to support and track ancillary contract terms and conditions. In addition, the Director will work closely with Operations and all other departmental units to enhance and promote ancillary revenue opportunities.

Responsibilities:
  1. Lead and mentor the Ancillary & Business Development unit to be more sales focused
  2. Develop a growth strategy focused both on financial gain and customer satisfaction
  3. Lead and analyze existing contracts to evaluate performance, service and revenue, particularly core contracts i.e. Telecom, Parking, Laundry and Sub-metering
  4. Conduct research to identify new revenue streams aligned with customer needs
  5. Establish property site visits to monitor and enhance existing and new ancillary opportunities
  6. Direct and plan, to enhance and/or develop processes and procedures to maximize revenue potential
  7. Negotiate renewals and pursue new ancillary business opportunities
  8. Work closely with all departments including the Risk Department to ensure legal/risk requirements are met when setting up new or negotiating existing contracts
  9. Lead in assisting in performing financial forecasting and preparation of budgets to meet the goals and objectives that contribute to the company's NOI
  10. Lead vendor meeting discussions including new opportunities
  11. Support the Manager to act as liaison between vendors, departments and stakeholders as needed to ensure quality of services
  12. Effectively communicate and roll out programs to all appropriate stakeholders within the company
  13. Investigate and implement software and technology opportunities to support contract database management
  14. Ongoing investigating strategic ancillary opportunities including common area design enhancements to increase revenue potential
  15. Lead in coordinating regular update meetings with executive team, operational staff, and internal partners
  16. Other duties and strategic projects, as assigned
Qualifications:
  1. Demonstrated experience in managing suppliers and developing ongoing relationships
  2. Proven working experience as a business development manager, sales executive or a relevant role
  3. Understanding of the Multi-residential sector
  4. Market knowledge
  5. Strong analytical aptitude
  6. Strong leadership skills
  7. Excellent computer skills
  8. Effective communication skills and excellent presentation skills
  9. Ability to coach and mentor teams and provide productive feedback
  10. Excellent interpersonal skills and ability to influence and motivate
  11. Strong selling skills and focus on customer service

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